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Seasonal Intake Specialist

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description
Employee performs variety of outreach services, including conducting intake meetings with clients applying for assistance, certifying applications for fuel and electrical assistance, making referrals and assisting with food pantry distribution. This position is customer service based and does not involve case management.

Education and/or Experience
High School diploma plus 2-3 years specialized training in social services/non-profit or counseling preferred

Duties and Responsibilities
• Meets directly with clients to collect information; determines eligibility; verifies and documents information.
• Determines program eligibility; instructs participants in use of program and information to business; community and outside agencies.
• Will be asked to work in other agency offices and/or work sites during fuel season as needed.
• Maintains case files, type case notes, and other related records.
• Assists clients, if necessary, with application process for other benefits they may be eligible for and refers clients to other agencies/services as needed
• Certifies applications and completes application process; maintain client files as necessary
• Assists with answering the phone and other office duties as needed
• Assist with distributing food to clients from food pantry as needed
• Work with staff and clients as necessary to maintain a safe environment for all.
• Conduct yourself in a professional manner suitable for an office environment at all times
• Other duties as assigned

General Expectations
• Respects confidentiality of information about agency staff, personnel issues, and other program operations.
• Strong commitment to maintaining confidentiality

• Plan, assign, coordinate, organize and prioritize work.
• Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff and community members.
• Energetically engages people, issues and work.
• Applies the highest ethical standards to themselves and others on a daily basis.
• Supports other in their efforts to be productive and effective and succeed in work and life.
• Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practices honest, respectful and direct communication as well as active listening.

How to Apply:

Please submit your resume to

Job Location:


Date Added: September 29, 2020

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