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Impact Manager

City Year NH

City Year partners with schools to create learning environments where all students can build on their strengths, persevere through challenges and thrive. Diverse teams of City Year AmeriCorps members serve in schools full time as student success coaches. They help students cultivate social, emotional and academic skills, whether that’s mastering fractions or learning to work in teams—skills that are important in school and in life. Through their work in schools and communities, City Year AmeriCorps members make a difference in the lives of students they serve while also acquiring valuable skills that prepare them to become the next generation of civically engaged leaders.


City Year is among the nation’s fastest-growing nonprofit social enterprises. The organization’s 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country. We’re located in Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.


A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency and responsible fiscal management. Less than 1% of rated organizations have received this distinction for 16 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more at, City Year’s Facebook page, on Twitter, and LinkedIn.

Position Overview
City Year New Hampshire is seeking an Impact Manager (IM) who will lead and develop a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service.

This may be the job for you if:
• You lead through your connections with others, create spaces where individuals can flourish and grow, and support them to find meaning in their work.
• You are always learning. You work on your own growth and development and authentically model that work for those you lead.
• You are a collaborative worker with a strong sense of ownership over your success, strategy to get there, and organization to execute on your plans.


AmeriCorps Member Experience

Manage, coach, and develop up to 12 AmeriCorps members though a personally rewarding year of service in Manchester, New Hampshire where they achieve service performance and standards requirements while reaching their leadership development potential. Model leadership that is fueled by City Year's culture and values. Facilitate ongoing dialogues that empower AmeriCorps members to relate to our culture and values in personally meaningful ways.  


Build Conditions for Success in our Schools

Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of partnership agreement between the school and City Year New Hampshire. Ensure the necessary conditions and resources are in place for their team of AmeriCorps members to deliver attendance, behavior, and course performance interventions for students.


Service Delivery & Impact

Implement City Year’s WSWC model with a high degree of quality to a targeted group of students at the right time, at assigned schoolhouse(s). Make data-informed decisions to ensure tutoring, classroom support, afterschool programs, and school-wide initiatives align with the shared goals of the school/City Year partnership.


What does a typical day look like?

  • Start of day centering meeting with team
  • Observe and share feedback with AmeriCorps members providing interventions for students
  • Review Student Achievement data
  • Review AmeriCorps Member event plans, student engagement data and offer feedback
  • Individual Meetings with AmeriCorps Members
  • Coach AmeriCorps Members through communication challenges and conflict resolution
  • Connect with school administration to review upcoming initiatives and mutual expectations
  • Meet with Impact Director for your own support
  • Host City Year's potential and current funding partners on a school tour and roundtable
  • Attend and support After School Programs
  • End of day centering meeting with team


Basic Qualifications

  • Experience building and growing complex professional relationships with a diverse group of internal and external stakeholders.
  • Experience holding people accountable to performance goals and navigating difficult conversations.
  • Experience managing diverse teams, particularly managing teams of early-workforce members.
  • Ability to apply creative problem solving when faced with perceived barriers.
  • Ability to translate mission and vision from organization level to individual level and draw connections between mission and daily work.
  • Ability to navigate complex topics and parse them for specific audiences.


Additional Qualifications:

  • 2-3 years of relevant experience, work in the education sector preferred.
  • National service experience is a plus.
  • Familiarity with Manchester, New Hampshire school system a plu
How to Apply:

Please complete the online application ( and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page.

Salary Range:


Job Location:


Date Added: September 22, 2020

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