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Case Manager

Families in Transition – New Horizons

The mission of Families in Transition – New Horizons-New Horizons is to provide hunger relief, emergency shelter, safe affordable housing, and supportive services to individuals and families who are homeless or in need, enabling them to gain self-sufficiency and respect.

Founded as a nonprofit organization in 1991, Families in Transition – New Horizons was formed as a response to the growing number of homeless individuals and families in Manchester and throughout the state of New Hampshire. Since its inception, FIT has been committed to providing only the most innovative and effective programming to help homeless individuals and families reach beyond the cycle of homelessness and lead healthy and successful lives. We believe that having a home is a basic human right and a fundamental component of becoming an engaged and contributing member of the community.

FIT’s unique combination of quality, affordable housing, and services has been recognized statewide and nationally as one of the most effective ways to end homelessness. Remaining on the forefront of research and innovation in homeless services, the Families in Transition – New Horizons model empowers homeless individuals and families to lead healthy, happy, and productive lives.

The Board of Directors of Families in Transition – New Horizons and New Horizons have voted to merge both organizations into one, effective January 1, 2018. This strength-based merger will help best serve the individuals and families in our community who are most in need.

The Case Manager, Supportive Services is responsible for providing case management services to participants with multiple barriers to self-sufficiency including, but not limited to, physical and behavioral health, domestic violence, lack of employment and education skills. This position will go between Concord and Dover, NH, and will include occasional nights and weekends to accommodate participant needs.


Minimum Requirements (Education/Experience/Certificates/Licenses):

  • Education: Bachelor's degree (B. A.) from four-year College or university. Case management experience preferred.
  • Work with Microsoft Office products, including Outlook, Word and Excel.
  • Valid Driver’s License, car and proof of insurance is required.
  • Criminal Background Check/Driving Record Check

Preferred Qualifications:

  • Case Management experience
  • Facilitate and complete intake/assessment upon move-in, participate in orienting resident to the building and program, and ensure that appropriate follow-up and/or referrals are complete and documented. Create, implement and support completion of participant action plans.
  • Provide services to participants using harm reduction principles as well as strength based, trauma informed and a participant empowerment approach.
  • Identify, develop linkages with, advocate for and coordinate access to appropriate services in the community and ensure service follow-up. Accompany and transport residents to community based appointments as appropriate. Facilitate and provide opportunities for open accessibility of services including, but not limited to, drop in office hours and evening appointments.
  • Provide housing retention services including processing and obtaining housing subsidy upon move in. Assist participants with transition to and maintaining of permanent housing. Provide quality after care services as needed.
  • Actively work on problem resolution/solutions with participants to address late rent notices, lease violations and other property management concerns.
  • Provide crisis intervention, conflict resolution and de-escalation services and support. Conduct risk assessment for any participant whose condition, behavior or other circumstances represent a risk to the individual, person(s) providing services and/or others.
  • Complete professional documentation, measurable objective tools and reports and ensure appropriate contract reporting, data collection, record keeping, and conduct regular file reviews.
  • Attend internal and external meetings and trainings as required or needed. Provide on-site support/collaboration with other staff to ensure program efficacy and effectiveness.
  • Participation in, and assistance with, all participant events as required or needed
How to Apply:

If interested in applying for a position with Families in Transition-New Horizons, please apply on our website at

Families in Transition-New Horizons is proud to be an Equal Opportunity Employer.

Salary Range:

$16.83 per hour

Job Location:


Date Added: July 13, 2020

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