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Retail Store Manager

Goodwill Industries of Northern New England

Your job at Goodwill helps other people go to work!

Goodwill Northern New England is an influential social enterprise that creates jobs, delivers needed services for people with diverse challenges, uses environmentally friendly products and processes — all while earning revenue to pay for and expand innovative workforce services in Maine, New Hampshire and northern Vermont. We operate retail stores, workforce offices, neurorehabilition centers, residences for people needing 24/7 support and a cleaning/property service.

Feel good about where you work. At Goodwill Northern New England — good works here!

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

  • Medical, Dental, Life and Vision insurance offered
  • 403(b) retirement plan with employer match
  • Paid Short & Long Term Disability
  • Generous Paid Time Off Plan
  • Paid Holidays
  • 30% Employee discount at Goodwill stores in ME, NH & VT
  • Valuable job training with growth potential
  • Discount on personal cell phone plans
  • Local community discounts

Job Summary:

Manages day to day operations of Goodwill Retail Store with gross sales of $999,999 or less.

  •  Interviews/hires new store personnel; trains store personnel in job duties.
  • Maintains store records including all cash, sales, deposit, expense reports, payroll sheets

  • Responds to customer complaints, examines returned merchandise, and resolves problems

Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

 Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.

Essential Functions:

Communication: Functions that pertain to various forms of interacting and collaborating with others.

  •  Responds to customer complaints, examines returned merchandise, and resolves problems in order to promote good public relations
  • Participates in retail strategic planning as assigned
  • Mentors and trains peers in best practices as assigned

Knowledge: Functions that pertain to learning and maintaining levels of information necessary for success.

  •  Maintains a clean and safe work environment with focus on safety and loss prevention
  • Enrolls self and staff in Agency standard trainings in a timely manner. Develops professionally through enrollment and successful completion of retail/business related classes/trainings
  • Analyzes store merchandising needs and ensures adequate levels of inventory through consistent achievement of production goals

 Administration: Functions that pertain to daily activities of running a business

  •  Interviews/hires new store personnel; trains store personnel in job duties; ensures employee compliance with security, sales, and record-keeping procedures and practices, as well as with other Agency policies
  • Maintains store records including all cash, sales, deposit, expense reports, payroll sheets and other records required by the Agency or by applicable law
  • Prepares reports for management meetings; actively participates in scheduled meetings in order to present relevant issues and concerns

 Supervision: Functions that pertain to oversight of individuals, departments, or business units.

  •  Supervises and coordinates store personnel; assigns duties and schedules break periods, work hours, and vacations; resolves problems among store personnel and promotes teamwork
  • Oversees the operations and maintenance of store premises to ensure adequate security and compliance with safety and environmental codes and ordinances as well as with the Agency’s health and safety standards
  • Ensures that store opening and closing procedures are followed; secures all store premises including building where applicable

Financial: Functions that pertain to the fiscal responsibility of a department or business unit

  •  Achieves projected sales and budget goals; manages expenses to ensure positive contribution
  • Previous management experience
  • Criminal background check that meets Agency standards
  • Demonstrated ability to handle strenuous physical activity including occasional heavy lifting
  • Demonstrated ability to communicate verbally and in writing in a courteous and professional manner
  • 2+ years experience in a supervisory position
  • 5+ years experience in retail environment
  • High School Diploma/GED
  • Drive. Lic. - Class C
How to Apply:

Apply online at our website

Or email a copy of your resume to

Salary Range:


Job Location:


Date Added: November 19, 2019

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