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Children’s Bilingual Service Coordinator

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

Date: January 2019
Position: Children’s Bilingual Service Coordinator
Department: Family Support/ Partners in Health
FLSA Classification: Non-Exempt
Reports to: Senior Service Coordinator

Postion Summary:
To oversee the Minority Outreach initiative as well as provide assistance to Children who have Developmental Disabilities or Chronic Illness who are of minority ethnicity through service coordination of translation services, as needed, advocacy and quality assurance services.

Essential Job Functions:
A. Minority Outreach Initiative Activities
• Provide leadership and technical coordination to agency personnel in assisting consumers of minority ethnicity
• Build relationships with established service providers to encourage minority access
• Coordinate and negotiate service delivery initiatives, policies and procedures, including service coordination with other agencies to maximize state resources and to increase availability of services to individuals of minority populations
• Develop partnerships with community organizations to support the needs of individuals with DD/ Chronic Illness who are of minority ethnicity; including access to education, housing, social services, health services, mental health and translation services
B. Service Coordination
• Facilitate communication and maintain effective professional relationships with all members of the team.
• Maintain a working knowledge and adhere to all applicable state and federal program regulations and agency policies
• Identify and access needed funding and resources for services
• Documentation/paperwork
• Provide case management services to assign caseload including individuals in Partners in Health, In Home Supports and Family Support to families of minority populations and other populations.
• Transition planning for assigned caseload from school to adult services
• Benefits planning with all families
• Attend, educate, and empower families to engage with community service providers at meetings and opportunities to advocate
• Complete all internal processes for billing, monitoring, and receiving services.
• Develop and monitor service agreements and the provision of those services for individuals in In Home Supports and Partners in Health.
• Work collaboratively to cross train in children’s programs.
C. Advocacy
• Advocate for the needs and wants of the individual of minority populations as well as oversee Report any human right violations or service concerns
• Promote and protect consumer rights
D. Quality Assurance
• Participate in Area Agency committees as assigned
• Contribute to the development of healthy team relationships and departmental atmosphere
• Attend trainings appropriate to the continued development of skills as related to this field
• Participate in the emergency on-call beeper rotation
• Promote and abide by the Area Agency mission statement and strategic plan
• Other duties as assigned

Other Responsibilities:
▪ Responsible for promoting health & safety within organization as defined by Safety Committee/Company policy
▪ Promote & work towards meeting agency goals and objectives as defined in the strategic plan
▪ Compliance with all Gateways Community Services policies and procedures
▪ Complete all necessary required trainings and continue to attend training
▪ Work collaboratively with other staff/departments and programs as necessary
▪ Perform other work-related duties as assigned


▪ Bilingual in Spanish and English
▪ Bachelor’s degree preferred in related field; or equivalent combination of education and/or experience.
▪ Prior case work or related experience with children who have developmental disabilities and chronic illness
▪ Strong belief in provision of community services for people with developmental disabilities and chronic illness
▪ Demonstrated ability to work effectively with minority populations and individuals with developmental disabilities/ chronic illness and their families
▪ Ability to function as a member of a team and being a team builder
▪ Effective interpersonal & communication skills
▪ Good organizational/time management skills
▪ Knowledge of family system theory and empowerment models
▪ Proficient in Microsoft Windows XP environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
▪ Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.

How to Apply:

 Candidates apply to

Job Location:


Date Added: October 24, 2019

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