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Case Manager

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


The IDN Case Manager provides comprehensive case management, crisis services, and care coordination to patients and families served by Amoskeag Health. The IDN Case Manager works as part of a multi-disciplinary team to integrate case management services into a community health center serving a diverse population and acting as a primary safety-net provider for the Manchester community. The IDN Case Manager covers Amoskeag Health clinics and provides ongoing case management services on-site, in the community, and in the home.

S/he will work closely with medical providers, behavioral health staff, and Community Health Workers to ensure integration of services within the clinic and the community.

RESPONSIBILITIES:
1.Responsible for completing initial psycho-social assessment with all families served by Amoskeag Health.
2.Responsible for developing a care plan for individual patients and families addressing risks and priority needs using a strength-based approach.
3.Provides case management and care coordination as part of a multi-disciplinary team requiring effective and on-going communication and collaboration.
4.Provides care coordination for clients by acting as a liaison between various members of the team and as an advocate for clients with other service providers in the community.
5.Attends appropriate clinical and community partner meetings related to the needs of families they are working with.
6.Manages a caseload of patients and families assigned to the care of the Case Manager under the supervision of a Licensed Independent Clinical Social Worker.
7.Provides crisis services as needed in a primary care community health setting.
8.Documents all client activities appropriately in client records. This includes the completion of updates, CHAP+ plans and associated billing documented in the EMR.
9.Coordinates special projects as assigned.
10.Provides transportation to clients on an as needed basis.
11.Attends administrative agency meetings and committee meetings as assigned.
12.Helps manage the distribution of resources and resource materials to families and patients who are clients at Amoskeag Health.
13.Attends seminars and educational programs necessary to gain knowledge and training in selected areas.
14.Represents Amoskeag Health on selected community coalitions and at selected community meetings.
15.Performs administrative duties as assigned and appropriate to the functioning of the department.

QUALIFICATIONS:
Education/Training: 

  • Bachelor Degree in Social Work or equivalent qualification
  • Experience:  Two years’ experience in healthcare field.  Must demonstrate knowledge of community resources and the ability to network.  Experience with low-income and multi-cultural populations necessary.

Skills:

  • To perform this job successfully, an individual should have knowledge of Word Processing software.
  • Ability to work independently.  Bilingual ability in English and Spanish strongly preferred.
  • Verifiable good driving record and reliable transportation
  • Background check
Job Location:

Manchester

Date Added: September 10, 2019

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