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Community Based Enrollment and Matching Specialist

Big Brothers Big Sisters of NH

Are you an energetic, organized, self-motivated individual who has a desire to work with youth and families? Join a forward-thinking organization that has been proven to make a positive impact on children's lives. Big Brothers Big Sisters of New Hampshire (BBBSNH) mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. 

BBBSNH promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSNH does not discriminate on the basis of race, color, sex, sexual orientation, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.

The Community-Based Enrollment and Matching Specialist will work closely with the Enrollment Team to interview, assess, evaluate, and pair volunteers with children and their families. The employee will provide high-level customer service through all interactions with staff, potential participants, current participants, and all others who interact with the agency. The Community-Based Enrollment and Matching Specialist will be the participant’s primary point of contact from inquiry until their match has been profiled. The employee will be responsible for conducting layered background checks on all Community-Based volunteers. This position is supervised by the Senior Manager of Community-Based Enrollment and Matching.


● Bachelor’s degree, with a background in youth development preferred.
● Be a notary or be able to become a notary within the first 6 months of employment.
● Excellent attention to detail, written, organizational and verbal communication skills are essential.
● Ability to lead meetings and presentations, and ability to interface with all levels of staff, external
partners, volunteers and clients.
● Must be a proactive, collaborative team player that possess a strong customer service skills.
● Poses the ability to work independently and successfully manage internal and external
● Communicate effectively, balance multiple demands, and find creative solutions to challenges.
● The ability to evaluate systems and drive positive change.
● Willingness to work a flexible schedule each week, including evenings and occasional weekends
to meet client needs.
● A willingness to work evenings and weekends as needed to support fundraising events, match
activities and promote the mission of BBBSNH.
● Experience in customer relations with ability to build rapport.
● Highly reliable self-starter; can be counted on to complete assignments.
● Ability to sit or stand for long periods of time as needed. Ability to lift 40 - 50 pounds as needed.
● Access to reliable transportation.


● Respond to inquiries and schedule interviews for potential participants.
● Interview potential participants, including volunteers, children, and parents/guardians.
● Write assessments of completed interviews.
● Enter data into the agency’s customer management system paying extra attention to detailed accuracy.
● Complete reference checks for incoming volunteers.
● Conduct background checks on all potential volunteers, as well as re-checks for active volunteers every three years or sooner if directed by supervisor.
● Conduct social media and Google searches of potential volunteers.
● Participate in Enrollment Team meetings.
Business Office: 3 Portsmouth Ave. #2, Stratham, NH 03885 1-844-NH4-BIGS 2
● Participate in Advisory Committee meetings as needed.
● Work with Supervisor to assess program fit for all clients.
● Pair volunteer “Bigs” with an enrolled child “Littles” with guidance from supervisor as needed
● Oversee undergraduate level interns as available.
● Complete waitlist updates for both volunteers and children who are waiting to be matched.
● Profile potential matches to all parties involved to gain approval prior to moving forward with the
● Assign new matches to Match Support Team staff and ensure that all documentation in
Matchforce is correct and complete prior to transferring files.
● Maintain an accurate and organized filing system of all active participants including those
actively matched as well as those who have inquired or are waiting to be matched.
● Attend agency events in the employees region as scheduling allows or as required by supervisor.
● Promote the mission and excellent customer within and outside the BBBSNH network.
● Additional duties as assigned.

How to Apply:

Please send resume and cover letter to Laura Towne, Operations Coordinator at

Job Location:

Greater Nashua

Date Added: August 14, 2019

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