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Director of Operations

Hope On Haven Hill

Hope on Haven Hill is substance use treatment organization serving homeless, pregnant and newly parenting mothers who are in recovery.  Hope on Haven Hill serves women in an eight (8) bed residential facility and outpatient services, including a developing intensive outpatient program (IOP).

HHH’s residential facility opened in December of 2016 and was immediately filled to its capacity to serve eight women and shelter their babies with them. HHH is one of only two residential centers in NH serving this population.  On a daily basis, residents are engaged in an intensive program, which includes group and individual therapy, 12 step programs, smoking cessation seminars, parenting education, recovery support activities, educational and job training and case management for their transition out of treatment.

In addition, the organization has just launched its outpatient counseling services, providing individual and group counseling for individuals with substance use disorder at its administrative offices in Somersworth NH. 



Hope on Haven Hill

Rochester and Somersworth, NH

Director of Operation

Hope on Haven Hill is a fast-growing nonprofit organization located in southeast NH focused on providing residential treatment for pregnant and post-partum women with substance use disorder, as well as recovery support housing and intensive outpatients clinical services.

The organization has more than tripled in size and scope over the past three years and is seeking a versatile, experienced Operations Director to provide oversight and management of daily operations, ensure fiscal integrity and team with the Clinical and Executive Director to build a strong, sustainable organization.

Position Summary

Plan, direct, and coordinate the organization’s day-to-day operations including, but not limited to: finances, grant management, communications, facilities, supply management, oversight of IT, human resources, and marketing.

In collaboration with the Executive Director, develop and implement strategies to ensure efficiency and effectiveness of operations and effective communications.  The ideal candidate will work closely with the organization’s part-time Compliance Officer and Development Director to ensure all related state/federal contractor requirements and grant demands are met. The Operation Director directly supervises the Office and Billing Manager, House Managers and all Administrative Staff.

The ideal candidate must have the ability and desire to work with a start-up organization that is in the process of building its internal capacities. A sense of humor is mandatory and a proven ability to adapt, teach and bring the best out in everyone.


Requisite Skills

Education:  Bachelor’s degree or equivalent in business administration, finance or related field. Master’s degree preferred.

Experience: Five to seven years of directly applicable professional experience in related areas, preferably medical and/or health care industry.

  • Proven high-level executive operational experience
  • Familiarity with nonprofit financial reporting, accounting, billing and contracting
  • Proven experience with leadership strategies, strong people management skills and the ability to build relationships and work collaboratively.
  • Demonstrate well developed interpersonal, communication, report writing, organizational, problem solving, and analytical skills
  • Skill in computer applications, Microsoft Office programs and other specialty software
  • High level of self-motivation, integrity, commitment, and professionalism.
  • Strong problem solving and analytical skills.
  • Be available for duties during times of unanticipated deadlines.
  • Sensitivity to confidential nature of human resource issues, client relations and work product; confidentiality a must and knowledge of 42 C.F.R. Part 2 and HIPAA

Team with Executive Director, Billing Manager, Bookkeeper and Board Finance Chair to coordinate financial and budget activities to fund operations, ensure the Board receives accurate, timely reports that support strategic decision making and planning.  The Operations Director will assess and develop strategies for continuous improvement of all operating programs, oversee HR practices and troubleshoot issues and make improvement in all administrative processes.

Additionally the Operations Director will:

  • Manage the development of monthly/quarterly financial reports, yearly budget development and oversee the daily, monthly and annual expenditure and revenue generating practices.
  • Coordinate the development or implementation of contract oversight and control systems, recordkeeping systems, and other administrative control processes.
  • Manage grant oversight, regulations and oversee compliance in a timely, accurate manner.
  • Direct administrative activities directly related to providing services.
  • Establishes in-house management training programs that address company needs (i.e. sexual harassment, supervisory issues, coaching, disciplinary issues, etc.)
  • Provide strategic leadership, fiscal management, and vision necessary to ensure that the organization has proper operational controls, administrative and reporting procedures
  • Make resource investment recommendations such as a development plan for technology improvements affecting operational areas.
  • Ensure adequate staffing and proper training, direct workflow for quality and quantity of work, guiding and advising subordinates in the more complex phases of their work, making decisions regarding employment, employee performance, promotions, salary recommendations, etc.
  • Teams with ED to ensure an effective process is implemented to ensure the timely execution of press releases, website updates, and external communications.
How to Apply:

Please submit resumes and cover letter to:  Cynthia Maranhas: on or before August 30, 2019.

Job Location:


Date Added: August 9, 2019

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