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Workplace Success Program Specialist

Southwestern Community Services

~~Southwestern Community Services, Inc. (SCS) is one of five community action agencies throughout New Hampshire, and part of the larger network of 70 agencies in New England and nearly 900 agencies nationwide. We have been serving the needs of our citizens since 1965 when President Lyndon Johnson waged his “War on Poverty.” Over the years our programs have evolved and expanded to keep pace with the constantly changing needs of our citizens. We strive to stay in touch with the real needs of the people and find or develop programs that will best serve those needs. We have a diverse funding base ranging from federal to state and local governments, as well as private foundations and corporations.

 Part-Time Head Start employees receive a modified benefits package which includes, Paid Time Off, Paid Holidays, Paid Snow Days, Participation in a Retirement Plan

The NHEP Workplace Success (WPS) Program Specialist will provide job search assistance, job readiness instruction, embedded training and basic vocational skills through group and individualized instruction in a classroom environment. Alternately, the Specialist will work with the Community Job Specialist (CJS) to cross-train to learn how to develop and coordinate Work Experience (WEP) and On-the-Job Training (OJT) opportunities for TANF public assistance recipients with area for-profit and non-profit employers consistent with the job goals in the participant’s Career Plan. Position requires individual to open and close the career center Monday- Friday 8am- 4pm

Essential Functions:
Adhere to NHEP Workplace Success (WPS), Work Experience Program (WEP) and On-The-Job-Training (OJT) policies and procedures; achieve quantitative performance goals, and deliver quality customer service
• Provides a welcoming and inviting environment by demonstrating a professional work setting
• Present a professional and positive image as a representative of CAP at all times
• Attend staff training sessions as requested by SCS, SNHS NHEP Administrator and/or DFA management.
• Attend regular meetings with the local NHEP team and local partner meetings
• Daily WPS Orientation of participants entering the program
• Providing a vocational assessment for each NHEP participant and preparing a summary of the assessment results to be provided to the NHEP Employment Counselor Specialist (ECS)
• Collecting baseline data on participants’ skill level
• Facilitating participants’ engagement with the use of other community resources, while assisting participants in resolving obstacles to participation that may arise during his/her attendance in the WPS
• Monitoring participant attendance and informing the NHEP ECS of any client attendance issues
• Identify, coordinate & supervise on-site and off-site Service Bureau opportunities
• Communication with the NHEP ECS to address any client barriers to employment requiring support services and/or to address any remedial action or sanctions needed to cure client behavior or performance issues in the WPS
• Completes all required reporting accurately and on time
• Assists CJS with identifying, developing, and marketing OJT and WEP opportunities
• Assists CJS with developing partially subsidized On-the-Job Training (OJT) opportunities with private and public sector employers to provide clients with job-specific skills training resulting in full-time (30 hours or more per week) unsubsidized employment. OJTs may be linked with other group-based or individual occupational or technical training funded by NHEP, WIOA, or other funding source
• Assists the Statewide OJT Developer or ECS as needed in the coordination of services between the NHEP Local Teams and the WEP host site or OJT employer
• As appropriate, mediate and resolve differences or conflicts between the TANF clients and the WEP host or OJT work site
• Adhere to the Division of Family Assistance & Community Action Code of Ethics
• Maintain close coordination with CAP and NHEP Partner Agency local program staff. Gain knowledge about local CAP programs and services in the area such as WIOA, Sullivan County Transportation, Head Start, WIC, and Fuel/Energy Assistance and facilitate the cross-training of NHEP Team members regarding CAP programs to benefit NHEP clients
• Other duties as assigned by SCS Energy and Employment Program and SNHS WPS Regional Program Manager


Ability to work as a team member and interact with others in a professional and respectful manner
• Client Advocacy
• Both strong oral and written communication skills
• Adaptability and flexibility
• Problem-solving skills
• Conflict resolution
• Listening skills
• Compassion
• Delegation skills


A/BS in Human Services or related field or equivalent training and experience
• Minimum two (2) years of professional work experience in counseling, teaching, social services or business involving career counseling, employee development, social work or human resources.
• Knowledge of the principles and methods of assessment and career counseling
• Experience or the ability to demonstrate an understanding of working with low-income populations or hard-to-serve individuals (ie: learning disabled, someone experiencing homelessness)
• Experience with and/or a strong familiarity with local and state educational and social services
• Ability to demonstrate skills in job development and public relations with employers
• Experience in classroom or group instruction
• Valid driver's license, good driving record, and no criminal background as there will be program related travel
• Strong computer skills

How to Apply:

Please submit a letter if interest, resume, and 3 references to:

Terra Rogers

PO Box 603

Keene, NH 03431


SCS is an Equal Opportunity Employer

Salary Range:


Job Location:


Date Added: May 31, 2019

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