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Regional Director of Retail Operations

Goodwill Industries of Northern New England

Your job at Goodwill helps other people go to work!

Goodwill Northern New England is an influential social enterprise that creates jobs, delivers needed services for people with diverse challenges, uses environmentally friendly products and processes — all while earning revenue to pay for and expand innovative workforce services in Maine, New Hampshire and northern Vermont. We operate retail stores, workforce offices, neurorehabilition centers, residences for people needing 24/7 support and a cleaning/property service.

Feel good about where you work. At Goodwill Northern New England — good works here!

Our thriving, mission-aligned retail store operations is seeking a multi-unit leader to serve as Regional Director for a group of stores in NH and northern VT. The Regional Director of Retail Operations, reporting to the SVP, Retail Operations, contributes to Goodwill Northern New England’s success by leading the activities of all stores within the assigned area of operation, while acting within the scope of the agency’s Citizenship Behavior and retail enterprise segment triple bottom line objectives.

Competitive Salary with a Generous Benefits Package 


  • Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential in a fun learning environment.
  • Analytical skills sufficient to interpret financial statements, identify trends and opportunities in complex, large amounts of data.
  • Acts decisively to resolve know operational issues.
  • Demonstrates success and flexibility in effectively managing change and conflicting priorities in a fast-paced environment, while remaining flexible.
  • Demonstrates strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.
  • Works effectively in collaboration with individuals and team to achieve objectives in a participative style.
  • Focuses on customers, internal and external, by anticipating needs, overcoming obstacles, and continually striving to improve customer satisfaction.
  • Communicates effectively by providing clear and timely information and demonstrating effective listening skills.
  • Two plus years’ prior successful multi-unit retail management experience with full P&L responsibility and 4 plus years of “Big Box” retail store management experience.
  • Experience in positions of progressive responsibility in operational management including strategic planning, performance management, change leadership and budget development.
  • Experience establishing and/or maintaining a safe, clean work environment in a retail setting.
  • Experience building and developing Store Managers and store teams.
  • Experienced in Microsoft Office, POS programs and ERP systems.
  • Bachelor's Degree or better in Business Administration or related field.
  • Drivers License, Class C
  • Driving check that meets Agency standards.
  • Criminal background check that meets Agency standards.
  • Responsible for overseeing all aspects of retail performance and operations of assigned stores as well as ensuring brand, community, and people operating standards are executed across assigned stores.
  • Works cross functionally with all departments to ensure store needs are being met and stores have what they need to execute operational plans.
  • Ensures sound safety and work practices are followed and that all employees work to specified safety rules and regulations.
  • Visits stores and works closely with management teams to continuously search and find opportunities for performance improvement.
  • Participates in strategic planning, providing field intelligence to complete a data-based decision making process.
  • Participates in developing annual financial, strategic and operational plans for the team, managing execution, measuring and delivering results.
  • Develops and implements processes and standard operating procedures that enhance organizational effectiveness and agility.
  • Leads the execution of retail store footprint optimization.
  • Builds, inspires, and leads a team of Store Managers in achieving daily operational excellence and our triple bottom line objectives.
How to Apply:

Apply online at the Goodwill NNE Website:

Job Location:

Gorham, Maine

Date Added: April 4, 2019

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