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Family Resource Specialist

Southern NH Services

On May 21, 1965, the Hillsborough County Community Action Program was chartered in the State of New Hampshire to serve the City of Nashua and the twenty-nine towns in Hillsborough County, in accordance with the Economic Opportunity Act of 1964. In 1969 the organization became the Community Action Agency for the City of Manchester as well, which meant that its service area included all of Hillsborough County. The agency’s name was officially changed to Southern New Hampshire Services, Inc. (SNHS) in 1974.  On July 1, 2011, Rockingham Community Action was merged with SNHS, expanding the service area to include both Hillsborough and Rockingham Counties.

SNHS’ Board of Directors is comprised of 18 members, with representatives from both Hillsborough County and Rockingham County.  The Public, Private and Low-income Sectors are each represented by one third of the total board membership. Members of the Board of Directors are unpaid, volunteer community leaders and representatives who formulate the agency’s policy and direction. 

As a Community Action Agency, it is SNHS’ purpose to provide social service programs and advocacy activities for the economically disadvantaged, elderly, youth and other specialized populations in the organization’s service area.  To that end, SNHS operates more than 50 programs, contracting with the Federal, State and local governments as well as other social service agencies and private entities. The programs offered include Child Care, Early Head Start, Head Start, the New Hampshire Employment Program, several initiatives under the Workforce Innovation and Opportunity Act, Adult Basic Education services, Women Infants and Children Nutrition Program (WIC), Commodity Supplemental Food Program (CSFP), Energy and Utility Assistance, Weatherization, Financial Capability, Elderly Housing, Supportive Housing for the Homeless, Homelessness Prevention/Intervention programs, and the Retired Senior Volunteer Program (RSVP).  Between 35,000 and 40,000 individuals are assisted through these programs and services each year.

SNHS administers between $35 and $40 million in financial resources on an annual basis.  Of that amount, 80% or more of funding comes from federal grants.  Private resources, including utility companies, foundations and other local sources account for approximately 18% on average, and state funds make up the remainder, generally 2% or less.

Southern NH Services, Inc. is seeking a Family Resource Specialist to advocate for and assist Granite Workforce (GW) and members of other low-income families address, reduce, and/or resolve identified barriers to employment, education, or job training through a combination of structured vocational assessment, long-term career planning, individual work readiness preparation, employment counseling, and procurement/coordination of needed support services. The Family Resource Specialist will employ a ‘Whole Family’ approach in all of their interactions with the participant. 

Bachelor's degree from an approved college or university with a major study in social work, psychology, education, human services, sociology, counseling, behavioral science or a related field OR alternatively an Associate's degree from an approved college or university in the above-mentioned fields of study with three (3) years at or above the level of Social Worker or Employment Counselor; or five (5) years in social work, counseling, family services, education, staff training, employee development, or related field.  

Prior experience assisting individuals in finding employment; knowledge of the principles and methods of assessment and career counseling; experience or an ability to demonstrate an understanding of working with low-income populations or hard-to-serve individuals (e.g., limited English Speaking, learning disabled); experience with and/or a strong familiarity with community-based and statewide educational and social services; experience in or a demonstrable ability to network with employers; and experience providing individual or group instruction.  Solid verbal & written communication; skilled in Internet, e-mail, MS-WORD, EXCEL, &/or other software. Reliable transportation required. This is a full time position located in Manchester, NH

How to Apply:

apply on-line at  

Salary Range:

$20.05 per hour

Job Location:


Date Added: January 9, 2019

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