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On-Call Advocate (after-hours)

Crisis Center of Central NH

The Crisis Center of Central New Hampshire (CCCNH) has been serving Merrimack County since 1978.  As a nonprofit, we provide services and resources to victims/survivors of domestic and sexual violence, stalking, child and elder abuse.  The mission of our organization is to empower individuals to make positive changes in their lives. Services are confidential and free and are available to everyone, regardless of age, gender, race, religion, sexual orientation, income or physical abilities.  Our services include a 24-hour crisis line, court advocacy, hospital accompaniment, emergency shelter, support groups, education and outreach.

Responsibilities and Activities:

Direct Service

  • Respond to clients in crisis either in person or on the hotline. Assist them in identifying issues, exploring options and supporting the choices they make.
  • Offer emotional support, advocacy, assistance, referral information and follow up support as requested and needed.
  • Document all direct service related activities. Record client statistical and biographical information. Record referrals in any and maintain related agency documentation.
  • Advocate for clients in multiple settings including courts, hospitals, police departments, and several social service agencies.
  • Provide limited transportation for clients.
  • Collaborate with other staff to enhance service delivery and skills.
  • Develop and maintain relationships with other service providers in Merrimack County.
  • Participate in outreach and fundraising events as requested
  • Attend trainings and professional development activities. 6 hours of training per year are required for each year of service to CCCNH
  • Adhere to expectations of providing culturally competent, trauma informed services to all guests and clients of the Crisis Center.
  • Other duties as assigned.


On-Call Advocates are supervised by the Program Director and will have supervision as needed and required


Qualifications: Relevant college degree or work experience. Must possess effective communication skills, both oral and written, and the desire to work on topics of domestic violence, sexual violence, child abuse and stalking. Ability to intervene and de-escalate crisis situations and maintain strict client and guest confidentiality is essential. Successful completion of 30 hours of pre-service training is required. Must have valid driver’s license and automobile insurance


This position is responsible for answering calls to the 24-hour hotline when the office is closed. The available shifts are 7pm-7am and additional shifts of the weekends from 7am-7pm. The On-Call Advocate is responsible for responding to all hospital calls, and shelter calls while they are on shift. Day staff is available for support and resource during all shifts.

How to Apply:

Please send your resume and contact information to Jennifer Pierson, Program Director,  If you do not have access to email, please feel free to send your resume and contact information to:


Attn: Jennifer Pierson

79 South State Street

Concord, NH 03301

This position will remain open until February 4th, 2019

Salary Range:

Per Diem shift rate: $35 per shift, $50 per holiday shift

Job Location:

Merrimack County

Date Added: January 7, 2019

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