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Family Advocate

Manchester Community Health Center

Achieving better health outcomes, better patient care, and lowered costs through innovation and strong community partnerships.

The Family Advocate serves as an advocate for families who have been exposed to trauma and/or violence and have had contact with law enforcement or other first responders. The Family Advocate is interested in having a positive impact on the lives of families in Manchester, NH through the Adverse Childhood Experiences Response Team Enhancement Project (AEP) and coordinates ACERT deployments and child/family referrals to local service providers, as contracted through the City of Manchester Police Department US Department of Justice (DOJ) Bureau of Justice Assistance (BJA) grant. The Family Advocate works in close collaboration with ACERT Enhancement Project Coordinator and the City of Manchester Police and Fire Departments, YWCA NH, and other community-based service providers.

Note: This position is based out of the Manchester Police Department. This position is grant-funded through September 30, 2020 with the expectation that the ACERT Enhancement Project Coordinator will seek funds for sustainability of the role and project as a whole.

This position is responsible for the day-to-day coordination of the Adverse Childhood Experiences Response Team (ACERT) and child/family referrals to local service providers. Key duties include:

1.Review police reports about individuals who have suffered from direct and indirect negative effects of the current opioid epidemic and the associated trauma that occurs when individuals and families are coping with the adverse experiences related to opioid misuse.
2.Work with clients individually and with families to determine what mental health, substance misuse, and family services would best address their specific needs
3.Advise clients on community resources and make referrals
4.Work with adult caregivers, law enforcement, the court system, and other associated systems to refer children to therapeutic services to mitigate trauma they have experienced
5.Manage cases of children who are exposed to traumatic events
6.Assist adult clients with their questions regarding domestic violence, opioid counseling, and addiction services available to them in the greater Manchester area. 

Essential Knowledge, Skills and Abilities:

1.Well-versed on the effects of childhood trauma and addiction and believe in our mission of early childhood intervention and treatment, to mitigate the negative effects of Adverse Childhood Experiences, resulting in positive outcomes for children and families.
2.Self-motivated, innovative, and superb communicator who can easily navigate between working with first responders, health care providers, educators, mental health counselors, and others.
3.Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, and Excel
4.Ability to analyze and revise operating practices to improve efficiency
5.Detail-oriented and comfortable working in a fast-paced environment
6.Exceptional communication skills
7.Superior organization skills and dedication to completing projects

Bachelor’s Degree or above in human services related fields 

How to Apply:

Please apply online

Job Location:


Date Added: November 20, 2018

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