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Team Leader- Service Coordinator

Granite State Independent Living

Granite State Independent Living (GSIL) is a statewide nonprofit organization whose mission is to promote quality of life with independence for people with disabilities and seniors.  As the state’s only Independent Living Center, we pride ourselves in being innovative leaders with the highest standards. Granite State Independent Living promotes quality of life with independence for people with disabilities and those experiencing the natural process of aging through advocacy, information, education, support and transition services. 

For more than 30 years Granite State Independent Living has been committed to excellence and model what we want to see in society; inclusion for all through the elimination of attitudinal and physical barriers. Through multiple programs we deliver services that allow people to navigate their lives and live as independently as they choose.

Purpose/general responsibilities:  Provide the supervision and training of program staff.  Provide support for staff development and growth.  Monitor staff caseload distribution and make adjustments to meet referral demands. Responsible for the overall delivery and quality of consumer care and services for consumer and agency directed services.  Develop care plans through assessment and provide on going monitoring and coordination of services and support for the assigned consumers. Assist to grow the in home services through outreach and education provided to the community. Ensure compliance with the licensure rules and related state waivered regulations. Actively participate and assure compliance of the department’s Continuous Quality Improvement Plan.  Participate in departmental activities that enhance options for persons living with disabilities and chronic healthcare needs.

Specific (Essential) Responsibilities: 
• Provide supervision, training, mentoring, and professional growth opportunities for assigned coordinator’s and staff. Provide staff support in the designated regional offices.
• Organize and manage the on call schedule, acting as the primary liaison contact for the answering service.
• Organize and conduct the agency directed Attendant Care Worker orientation. 
• Prepare and provide any reports needed regarding services provided, to assist with the management of services.
• Assist the Director to meet the growing needs of long term support services.
• Meet and conduct new consumer intakes assuring all policy and procedures are adhered to. Maintain ongoing communication with the involved consumer team.   
• Complete assessment for consumers and create a plan of care.
• Keep and maintain accurate and quality records for consumers and in home care workers in accordance with GSIL policy and procedures and governing state regulations.
• Recruit and interview in person attendant care workers, including but not limited to participating job fairs and other recruitment efforts.
• Provide training , including but not limited to in home hands on training and the development of consumer training tools / resources  , to assure all in home care workers are trained in accordance with the consumers needs and state regulations . Monitor and manage all in home care workers’ training and professional development.  Provide training to advance in home care workers to become mentors for the program and services.
• Develop, provide ,  coordinate , and conduct mandatory trainings , which includes but is not limited to an  8 hour orientation/on- going in service professional development  opportunities , providing mandatory in home care workers in-service trainings and provide consumer specific trainings.
• Manage the schedule of in home care workers according to consumers needs and plan of care and assure back up in home care workers are trained on each consumer. Provide hands on coverage as needed with the consumer in the absence of assigned in home care worker.
• Conduct supervision of in home workers and observe the quality of services provided giving within consumer’s home.
• Assist consumers with Nursing Facility Transitions and monitor status on an ongoing basis.
• Teach and provide skills training to consumers on how to direct their own care under the consumer directed service model.
• Actively participate in team meetings and seek out inter and intra-departmental expertise and support.  Participate in relevant trainings and workshops.
• Maintain timely communication with assigned supervisor and internal / external customers. 
• Assist Outreach Coordinator, as able, with outreach efforts to increase awareness of GSIL attendant care programs and other services offered by GSIL.
• Consult and maintain a positive working relationship with the case managers on behalf of the consumer supported. 

Other Responsibilities: 

• Participate in general GSIL events and activities.

• Maintain professional knowledge /skills by reviewing professional literature and attending trainings /workshops.

• Maintain a positive and professional attitude.

• Support and uphold workplace regulations and safety practices.

• Share newsworthy information appropriately throughout the organization.

• Conduct other duties as assigned that will increase options for persons with disabilities to live independently in their communities.

• Work a flexible work schedule in accordance with the department needs ( may include weekends and evening coverage ) and personal needs.

• Provide 24 hour on call coverage as assigned, on call responsibilities may include onsite support in consumer’s residence.

Bachelor’s Degree and/or 2 years minimum experience in the non-profit or for-profit healthcare or human service industry or commensurate mix of education and experience. Supervisory experience and LPN or LNA experience preferred. Must have a comfort and experience in directly supporting consumers for personal care needs. Working knowledge of the needs of individuals living with disabilities and other chronic conditions. Strong marketing and customer service skills.  Excellent verbal, written, organizational and interpersonal skills.  Candidate must pass all required background checks.

Physical/Mental demands:
• While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone, and other office equipment and to move throughout the building and attend outside meetings.  Employee may occasionally need to exert up to 40 pounds of force to lift carry, push or otherwise move objects (e.g. assistance with consumer transfers, managing consumer lifts, files or presentation materials).
• This position requires the ability to express or exchange ideas and to comprehend and present detailed and critical information including but not limited to financial information.   Exceptional judgment and creativity are regularly required to evaluate results and make decisions. Be able to effectively manage consumer crisis situation, direct in home care workers under such circumstances seeking the appropriate resources as needed. Be able to emotionally adjust and manage high work demands in a fast paced environment to assure quality services.
• Significant travel is required, statewide, reliable transportation and adherence to GSIL motor vehicle driver record clearance and insurance.
• Reasonable accommodations will be made available to assist persons with disabilities to perform the essential functions.

Granite State Independent Living is an Equal Opportunity Employer

How to Apply:

If you are interested in this opportunity please send your resume to

Job Location:


Date Added: November 14, 2018

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