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NHEP Operations Specialist

Southern NH Services

On May 21, 1965, the Hillsborough County Community Action Program was chartered in the State of New Hampshire to serve the City of Nashua and the twenty-nine towns in Hillsborough County, in accordance with the Economic Opportunity Act of 1964. In 1969 the organization became the Community Action Agency for the City of Manchester as well, which meant that its service area included all of Hillsborough County. The agency’s name was officially changed to Southern New Hampshire Services, Inc. (SNHS) in 1974.  On July 1, 2011, Rockingham Community Action was merged with SNHS, expanding the service area to include both Hillsborough and Rockingham Counties.

SNHS’ Board of Directors is comprised of 18 members, with representatives from both Hillsborough County and Rockingham County.  The Public, Private and Low-income Sectors are each represented by one third of the total board membership. Members of the Board of Directors are unpaid, volunteer community leaders and representatives who formulate the agency’s policy and direction. 

As a Community Action Agency, it is SNHS’ purpose to provide social service programs and advocacy activities for the economically disadvantaged, elderly, youth and other specialized populations in the organization’s service area.  To that end, SNHS operates more than 50 programs, contracting with the Federal, State and local governments as well as other social service agencies and private entities. The programs offered include Child Care, Early Head Start, Head Start, the New Hampshire Employment Program, several initiatives under the Workforce Innovation and Opportunity Act, Adult Basic Education services, Women Infants and Children Nutrition Program (WIC), Commodity Supplemental Food Program (CSFP), Energy and Utility Assistance, Weatherization, Financial Capability, Elderly Housing, Supportive Housing for the Homeless, Homelessness Prevention/Intervention programs, and the Retired Senior Volunteer Program (RSVP).  Between 35,000 and 40,000 individuals are assisted through these programs and services each year.

SNHS administers between $35 and $40 million in financial resources on an annual basis.  Of that amount, 80% or more of funding comes from federal grants.  Private resources, including utility companies, foundations and other local sources account for approximately 18% on average, and state funds make up the remainder, generally 2% or less.

Southern NH Services, Inc. is seeking a NHEP Operations Specialist to provide technical, administrative, research, and customer support to the management and professional staff  of the Bureau of Employment Supports.  This position requires extensive policy research, data analysis, collaboration, problem-solving, and positive interaction with a variety of internal and external customers of the Bureau.  If you can work in a busy team-based setting, enjoy solving problems through data research & analysis, and are comfortable communicating research findings to management using different media, we want to talk to you.   

Duties include researching program data to solve work problems and answer management & customer inquiries; preparing business and statistical reports for management; effectively presenting data in a variety of ways & participating in policy level discussions as appropriate; updating & maintaining policy manuals; and tracking & reporting Bureau monitoring and outcome data. Substantial expertise in MS Windows, Outlook, WORD, Excel, and PowerPoint (database experience helpful) required.  This full-time position will be located in Concord NH; reliable transportation required. 

Candidates will have a Bachelor’s degree in Human Services, Business, Public Administration, or related field and 1 year’s experience supporting policy-level business operations; each additional year of approved formal education may be substituted for 1 year of required work experience. Starting wage of $18.05 per hour; 37.5 hour work week.

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Date Added: May 22, 2018

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