Service Coordinator-Family Directed Services
About the Organization
Based in Manchester, New Hampshire, The Moore Center is a state and regional innovator with more than 50 years of experience in helping people become productive, fulfilled members of the community. Working closely with each individual, The Moore Center identifies unique needs and creates individualized programs to enhance that person’s quality of life and that of the community as a whole.
We are an award-winning leader recognized for providing high quality, cost-effective services with a personal, caring touch to individuals with developmental and intellectual disabilities and acquired brain injuries, as well as services to children and senior citizens and training for the human services workforce.
Compassion, commitment and community provide the foundation for all of The Moore Center’s initiatives and inspire our primary goal: Creating opportunities for a good life.
The Moore Center is one of New Hampshire’s largest human services organizations, providing services to over 2,000 individuals with intellectual and developmental disabilities and acquired brain disorders, as well as award-winning, innovative programs for children, adults and senior citizens.
We offer a wide range of employment opportunities, competitive wages, and a comprehensive, competitive benefits package with all full-time positions. We’re also committed to our employees’ professional growth. Our training and development programs enable employees to build careers while constantly improving the ways in which we serve our clients.
For more information visit www.moorecenter.org.
About the Job
Position Summary: The case manager is responsible for coordinating client services. This includes evaluating client needs, prioritizing the level of service coordination, determining appropriate and cost effective services, tracking expenses and documenting outcomes. The case manager must also continuously monitor and evaluate services for quality.
Essential Responsibilities:
• Demonstrate knowledge of NH Regulations (He-M 503, 507, 521, 522, 525, 1001, 1201) and ensure compliance with regulations
• System Navigator
• Person Centered Planning
• Monitoring and Assuring Individual Outcomes
• Monitoring and Assuring Health and Safety
• Conduct and review assessments of client needs
• Develop a Service Agreement including goals, objectives, methodology and timelines based on assessments
• Monitor client services
• Continuously review services, assessing appropriateness and progress toward goals and/or treatment
• Ensure service delivery meets client needs in an appropriate setting with positive outcomes
• Ensure services are provided in a cost-effective manner
• Request revisions or adjustments in services as appropriate
• Coordinate RFP process to create a new or different service provider as necessary
• Prepare and maintain documentation
• As necessary, assist individuals communicate needs, desires and preferences
• Develop proactive crisis planning
• Negotiate service contracts with vendors that demonstrate quality services
• Demonstrate an understanding of individual budgets
• Assist in decision making process related to vendor reimbursement issues
• Research community organizations to reduce costs and increase supports to individuals
• Participate in Agency committees, teams and work groups
• This job requires regular in-office attendance and in-person visits to home and community-based locations based on client needs but at a minimum quarterly.
• Other duties and responsibilities as assigned by supervisor
Qualifications:
Education and Experience
• Bachelor’s degree preferred, consideration may be given to those with an Associate’s degree and a minimum of two years of work experience in human services
• 1 - 2 years of experience working in human services preferred
• Proficiency in Microsoft Office Suite and database systems
• Demonstrated ability to work collaboratively with system users at every level in the organization Updated/Approved JM/DB 5.28.24 Service coordinator family directed services final copy
• Valid driver’s license and access to a safe operating vehicle during scheduled working hours
• $100,000/300,000 Automobile Liability Insurance Skills and Abilities
• Demonstrate a commitment to The Moore Center’s values
• Comply with all state, agency and department policies and procedures
• Demonstrate a strong emphasis on customer service skills, both to clients and all staff
• Ability to handle multiple tasks simultaneously while presenting a professional demeanor at all times
• Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
• Ability to work independently and as part of an inter-disciplinary team
• Demonstrate creative, innovative thinking and problem solving
• Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
• Demonstrate excellent verbal and written communication skills
• Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software