Resource Center Coordinator
About the Organization
MISSION
The mission of Hundred Nights, Inc. is to provide year-round, low-barrier emergency shelter and crisis-related services to individuals and families at risk of or experiencing homelessness in southwestern New Hampshire. Our goal is to collaborate with the community to see, hear and support those among us who are equally deserving of dignity but who currently lack the means to live independently. Our vision is a community whose members, regardless of means, are equally valued and supported.
SERVICES
48-Bed Emergency Shelter
Hundred Nights provides year-round emergency shelter to those in crisis and accepts as many people in need as possible depending on available beds. Hundred Nights now provides up to 48 shelter beds per night on the second and third floors of its new facility at 122 Water Street in Keene, NH. Two women’s dorm rooms and four private family rooms are on one floor; men’s dorms are on a separate floor. Two overnight shelter supervisors, one per floor, stay awake through the night to ensure the safety and comfort of guests, while two other staff are asleep on those same floors if a need arises.
Kingsbury Resource Center
The Kingsbury Resource Center (KRC), located on the first floor of the new facility, is open daily from 7:00 a.m. to 9:30 p.m. to guests and visitors seeking to warm up, have a meal, or get information about services and programs to help them retain or return to permanent housing. The center is staffed by managers who help clients gain access to basic needs, meals, and services provided by the shelter as well as to programs administered by local and state partners. The KRC has six computer workstations for guests to use to search for jobs and housing, or to participate in workshops.
The KRC is located next to several additional guest resources on the first floor: offices for case managers and counselors to meet privately with guests; a laundry room for guests and visitors to do personal laundry; a full kitchen to provide meals when The Community Kitchen isn’t open; and a donation room for clothing, cold weather gear, and personal care items.
Access to Basic Needs
- Clothing and personal care products
- Daily breakfast, weekday lunches, and weekend dinners
- Laundry & shower facilities
- Foot care program – soon to resume
- Dental clinic – soon to resume
- Haircuts – soon to resume
- Phone, computers, and fax
Case Management Assistance and Services
- Assist with completing applications for housing and housing subsidies, programs that help provide first month’s rent or security deposits, food stamps, Medicaid, eye exams, and glasses.
- Help clients obtain birth certificates, social security cards, legal IDs, documentation of financial income and benefits received.
- Be the caretaker of vital guest records.
- Arrange transportation to appointments.
- Maintain information on jobs and housing.
- Connect clients to workshops and other educational opportunities such as financial education, tobacco cessation, tenancy 101, job and life skills, nutrition, bicycle repair, and anger management provided by volunteers or other agencies.
CONTACT
Becky Beaton
Executive Director, Hundred Nights, Inc.
603-352-5197
Website:
Physical Address:
122 Water Street
Keene, NH 03431
Mailing Address:
PO Box 833
Keene, NH 03431
About the Job
GENERAL DESCRIPTION:
The Resource Center Coordinator is responsible for overseeing the Resource Center and Kitchen. This individual will help with guest needs, including preparing and serving breakfast and lunch (morning shift) or dinner (evening shift), cleaning dishes and kitchen after meals, providing access to guests for the donation center and laundry facilities, and other cleaning as needed.
PRIMARY RESPONSIBILITIES:
1. Assist guests with Resource Center needs:
- Ensure access to guests for bathroom, laundry and donation center (clothing and personal care items)
- Serve meals during shift
- Help clean dishes and kitchen after meals
2. Assist with Maintaining records for shelter reporting:
- Ensure proper logging of facility use of Bathroom and Laundry facilities
- Log items given from donation center
- Notate issues from guests or maintenance concerns
- Support data-entry into database for grant reporting purposes
3. Maintain clean and safe environment inside shelter:
- Disinfect high-trafficked surfaces in common areas
- Sweep or wet-mop Resource Center and RC Bathrooms
- Provide guidance for guest cleaning, including providing access to cleaning supplies as needed
- Be alert and vigilant to possible issues or safety concerns
- Communicate with Shelter and Resource Center staff and volunteers about schedules, inventory needs, problems that guests might be experiencing, etc.
- Regularly report to the Operations Manager and other staff regarding all shelter and resource center activities
QUALIFICATIONS:
- Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
- High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
- Ability to multitask and prioritize in a dynamic work environment
- Strong attention to detail and ability to work as a team member with minimal supervision
- Solid written and oral communication skills, as well as excellent phone manner
- Ability to confidently and calmly handle any emergencies or mitigate/diffuse any situations that may arise with guests or volunteers during your shift
- Proficiency with Microsoft Office and Google Suite
- Nonprofit, customer service, shelter work experience or volunteering and community service experience a plus but not required
- Experience with database management a plus
- Interest in and commitment to Hundred Nights mission
THIS POSITION REPORTS TO: Operations Manager
EMPLOYEE STATUS: Non-Exempt Full-time Hourly
Hundred Nights, Inc. is a 501(c)(3) non-profit community organization whose mission is to provide shelter and crisis related services to those at risk of or experiencing homelessness. Our goal is to collaborate with and educate the community to see, hear and support those among us who are equally deserving of dignity but who currently lack the means to live independently. We envision a community whose members, regardless of means, are equally valued and supported.
Hundred Nights, Inc. is an Equal Opportunity Employer. We seek a broad and diverse pool of candidates and strongly believe that our organization benefits from the perspectives and talents of a diverse staff.
Interested candidates please send Cover Letter and Resume to BBeaton@hundrednightsinc.org. A complete job description is available upon request