Residential Program Director

About the Organization:

1269 Café Ministries/The Twelve on Union is a Christian street outreach for the homeless and those on the edge of homelessness in Manchester. We provide hot meals, showers, clothing, and on-site support services in addition to our recently-opened transitional living residential program. 

We are seeking an energized, passionate individual to join us as we develop and expand our residential program. This is an outstanding opportunity for an individual with a proven track record working with those experiencing homelessness.

Position Summary:

The Residential Program Director oversees all aspects of the transitional living program and ensures residents are provided with the time and support they need to get their lives back on track and to make a successful transition out of homelessness.
 

Responsibilities 

• Develop and implement comprehensive transitional living program aligned with organizational goals and community needs; monitor program effectiveness through data collection and evaluation
• Ensure compliance with all funding and reporting requirements including completion/submission of all required reports as scheduled
• Collaborate in program planning and budget preparation, including monitoring expenditures and identifying cost-saving measures.
• Build relationships with local service providers to support the program and facilitate referrals
• Respond to emergency situations as needed. This includes evening, weekend, and holiday hours if circumstances warrant.
• Participate as a member of the Management Team

Qualifications 

The successful candidate will have:

• Passion for our mission and ability to relate to individuals in an instructive, directive and firm yet compassionate manner
• Demonstrated ability to work in multi-cultural settings with diverse client groups, including those with substance use, mental health issues and difficulty engaging with others
• Ability to address problems that are broad, complex and abstract, often involving staff engagement and collaboration from partner organizations to develop solutions.
• Excellent interpersonal skills, including negotiation and conflict resolution, in order to work effectively with people of all ability and experience levels  
• Must be able to work collaboratively and create an atmosphere of trust and respect within teams and with external partners
• High School Diploma or equivalent
• Two years of relevant experience in shelters, health care, social services environment, or related industries/environments; supervisory experience required
• Proficient computer skills, including the use of database software, Microsoft Word and Excel
• Valid driver’s license
• Physical Requirements:
  • Able to stand/sit/walk for extended periods of time
  • Able to ascend and descend stairs
  • Able to lift and carry supplies or equipment weighing up to forty (40) pounds 

Compensation & Benefits:  Salary range is $48,000-52,000 commensurate with experience.  Benefit package includes two weeks paid time off.  On-site housing may be available.