Quality Assurance Specialist
About the Organization
Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children. As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services. Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care. We believe that by respecting people as they are, we can help them to become all that they wish to be.
About the Job
Greater Nashua Mental Health is looking for a Quality Assurance Specialist to join our Quality and Corporate Compliance team! The Quality Assurance Specialist job directly supports the monitoring of GNMH performance improvement activities, quality improvement initiatives related to the Certified Community Behavioral Health Centers (CCBHC) standards, and adherence to State and Federal regulations. Responsible for ensuring the programs are completing all documentation in a timely and high-quality manner through various quality assurance activities and participates in agency committees and workgroups as needed to support and promote a culture of continuous quality improvement.
Duties & Responsibilities:
- Supports and complies with the CCBHC quality assurance standards
- Implements, and ensures efficiency of chart audits
- Supports the QA team in conducting audits and reviews/tracks data and documentation trends
- Supports the QA team in gathering statistical quality data
- Reviews data to detect areas for improvement.
- Elaborate, recommend, and support QA and CCBHC improvement actions
- Reports on results of quality activities
- Involved is supporting the QA team with all state audits and fidelity reviews
- Detect coaching/training needs and supports in the actions taken in accordance with these needs to ensure compliance with quality standards
- Supports in analyzing audit outcome data and carry out appropriate corrective procedures
- Works well both within a team and independently to accomplish CCBHC and QI projects to meet necessary and critical deadlines
- Able to complete other duties as assigned
Qualifications:
- Associate’s Degree, Bachelor’s Degree in Human Services or relevant field is preferred
- 2 to 3 years related work experience
- Analytical skills
- Thoroughness
- Problem-solving and decision-making skills
- Customer service competency
- Ability to work within team
- Excellent verbal, oral presentation, and written communication skills
- Critical Thinker
- Strong analytical skills, with the ability to analyze and organize data
- Ability to work both in the office and remotely when needed
Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:
- Choice of 2 health insurance plans
- Health Reimbursement Arrangement
- Health Plan Opt Out Benefit
- Health Savings Account
- Flexible Spending Account
- Dental Insurance
- Vision Insurance
- Group Life and AD&D Insurance
- Short and Long Term Disability
- Accident & Critical Illness Insurances
- 403b Retirement Plan with Agency Match
- Employee Assistance Plan
- Generous Earned Time Off
- Paid Extended Sick Time
- 10 Paid Holidays + your birthday!
- Bereavement Leave
- Tuition Reimbursement
- Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
Greater Nashua Mental Health is an Equal Opportunity Employer
Submit your resume directly to our website: https://gnmhc.org/careers/