Patron Services Associate
About the Organization
In 1878, The Music Hall opened its doors as a Vaudeville theater, bringing a fresh cultural vibrancy to the city of Portsmouth. Fast forward 140 years and The Music Hall - with a second theater, The Loft —has been pivotal in a revitalization of downtown into one of the most robust arts destinations in New England. We are a vibrant cultural and community hub, hosting over 130,000 patrons every year.
Our Vision
To enrich, entertain, and inspire all through world-renowned and community-based programming in our beloved gathering spaces.
Our Mission
The mission shall include but are not limited to the following: (a) to maintain one or more theatres with the primary purpose of providing quality theatre, music, dance, opera, cinema, literary discussions, and other appropriate performing arts; and (b) to establish and maintain artistic, student, and community-based programs or series that strengthen the communities that The Music Hall serves.
About the Job
POSITION SUMMARY
The Patron Services Associate will be part of The Music Hall’s public-facing Patron Services Team. This position will staff the box offices at the Historic Theater, the Music Hall Lounge, and the Ticketing Hub during open hours and performances. They will provide excellent customer service and help ensure all patrons and members have a first-class patron experience. The successful candidate will have an outgoing personality, a “Patron First” mentality, and a love of the performing arts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily achieve essential duties below.
- Provide extraordinary customer service in-person, over the phone, and via email while selling tickets, answering patron inquiries, and handling routine box office duties.
- Staff the box office at live shows, cinema, and special events, coordinating across departments to create memorable patron experiences.
- Assist in maintaining a clean and organized office and ensuring that supplies are stocked.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
- Education level: High School Diploma
- Experience: Box office, customer service, and/or sales experience
- Demonstrated exceptional customer service skills, meticulous attention to detail, and a passion for the performing arts
- Schedule: Evening and weekend availability required
- Desired start date: ASAP
OTHER DESIRABLE QUALIFICATIONS
- College degree
- PatronManager and/or other CRM/Ticketing system experience, Google Workspace proficiency
- Certifications/ Licenses: CPR, First Aid
RELATIONSHIPS
Reports to: Assistant Director of Patron Services
BENEFITS
- Hourly range: $18-$20/hr
- Complimentary tickets to some shows and events, when available
Company reserves the right to change or modify the employee’s job description based on organizational changes which may require an employee to perform duties outside his/her normal description.
Please send a cover letter and resume to: Cat Burns at CBurns@themusichall.org.
The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email CBurns@themusichall.org.