Match Advisor (Statewide)

POSITION SUMMARY:

The Match Advisor will work closely with the Programs team. This position is responsible for maintaining contact with matches from their initial match meeting through match closure. A Match Advisor may also be called on to facilitate Volunteer Trainings in their primary office. This position requires a flexible schedule in order to meet the needs of program participants and may require working occasional evenings or weekends. This position reports to the Manager of Match Impact.

DUTIES & RESPONSIBILITIES:

• Provide friendly, approachable customer service and represent BBBSNH and our mission and a professional and positive manner.
• Use recurring telephone and electronic forms of communications to determine that elements of child safety, positive relationship and youth development indicators, and signs of a sense of affiliation with BBBSNH are present within each match.
• Identify and address real and/or potential problems and barriers in the match as early as possible. This may include providing information, services or referrals to families of youth.
• Effectively utilize online reporting systems and surveys to assess match impact and youth development.
• Effectively document all contacts with program participants.
• Conduct match closure for closing matches including conducing exit interviews by phone or in person if necessary. Assess reasons for match closure and re-match potential.
• Identify and promote re-engagement of volunteers as Bigs, board members and donors in other volunteer capacities.
• Facilitate initial meeting between Bigs, Littles, and Parents/Guardians. This includes reviewing ground rules and expectations in order to lay the foundation for a successful relationship.
• Develop, promote, and implement group match activities to support ongoing volunteer involvement with their Little and BBBSNH.
• Assist in the evaluation of program services.
• Attend regional BBBSNH fundraising events.
• Attend statewide BBBSNH fundraising events as required by supervisor, CEO, or designee.
• Facilitate and lead Volunteer Training sessions.
• Promote the mission and excellent customer within and outside the BBBSNH network.
• Additional duties as assigned.

EDUCATION & QUALIFICATIONS:

• Bachelor’s degree, with a background in youth development and 2+ year’s prior experience preferred.
• Excellent attention to detail, written, organizational and verbal communication skills are essential.
• Ability to lead meetings and presentations, and ability to interface with all levels of staff, external partners, volunteers and clients.
• Must be a proactive, collaborative team player that possess a strong customer service skills.
• Poses the ability to work independently and successfully manage internal and external relationships.
• Communicate effectively, balance multiple demands, and find creative solutions to challenges.
• The ability to evaluate systems and drive positive change.
• A willingness to work evenings and weekends as needed to support fundraising events, match activities and promote the mission of BBBSNH.
• Experience in customer relations with ability to build rapport.
• Highly reliable self-starter; can be counted on to complete assignments.
• Ability to sit or stand for long periods of time as needed. Ability to lift 40 - 50 pounds as needed.
• Access to reliable transportation.

WORK ENVIRONMENT

BBBSNH is proud to offer competitive pay, a generous benefits package, ample vacation days, and a fun office environment where the average tenure for staff is greater than five years. Management believes in helping our staff members learn and grow, offering professional development opportunities whenever applicable. We also believe in the work hard, play hard motto as we plan staff outings where we step away from our day-to-day operations and focus on connecting as a team every other month.

This position will provide support statewide with an applicant ideally residing in the Greater Nashua/ Manchester area, and will require occasional travel within the region to best meet the needs of our internal and external team members. This position also allows for flexibility in the daily work day and can include remote work, based on excellent job performance. As a member of the BBBSNH team there will be an expectation to participate in some evening and weekend events.