Director of Client Services and Programs
About the Organization
Nashua Soup Kitchen & Shelter (NSKS) provides food, shelter, and related services to vulnerable individuals and families in the Greater Nashua Region in a dignified and sustainable manner with the goal of helping clients on the path to economic security and stable housing. Our services include a soup kitchen and food pantry, an emergency shelter for families and individuals, assistance in seeking and retaining employment and housing, education and training, emergency financial assistance, and a wide range of other programs.
For more than 40 years, the Nashua Soup Kitchen & Shelter has been providing emergency services to very low-income individuals and families in the Greater Nashua area. Over that time, we’ve developed a strong reputation for compassionate service that respects the dignity and aspirations for everyone involved in the provision of care, especially those receiving care, while remaining flexible to meet the changing needs of our communities.
About the Job
GENERAL SUMMARY
Assist clients in ending the cycle of homelessness by moving them from unsheltered homelessness to appropriate housing and accessing necessary social service resources.
ESSENTIAL JOB FUNCTIONS
- Manage permanent supportive housing program through recruitment of tenants, application assistance, lease monitoring, monthly apartment inspections and case management as needed.
- Lead case management and outreach teams providing leadership, guidance, direction, and supervision.
- The goal of the case management/outreach teams is to provide individualized client support, using evidence-based case management tools, by helping each client develop a plan to address their barriers, increase their income, and attain and sustain permanent housing,
- Advocate for and assist clients in navigating the service delivery system, providing information and referral services as needed, and serving as a liaison with various social service agencies, including mental health clinics and hospitals, to ensure receipt of appropriate clinical and social services.
- Manage the Outreach team members to support surge capacity for encampment activities, surge capacity for disaster shelter coverage, and staff occasional street outreach events.
- Ensure the team maintains contact with clients based on assessed needs, program policies, and funding guidelines. Client visits will include engagement on the streets, in parks, in encampments, abandoned buildings, etc., prior to housing.
- Provide for or arrange for individual staff and team training necessary to provide excellent support for individuals and families experiencing homelessness.
- Develop, support, and evaluate the case management plans for individuals and families residing at the shelter. Evaluate the appropriateness of community services as possible.
- Ensure accurate client documentation in HMIS (Homeless Management Information System) database in compliance with agency, COC, and HUD guidelines and expectations. Ensure all case files and other records strictly comply with policies, regulations, and procedures.
- Works cooperatively with co-workers and communicates effectively with departmental staff; other departmental personnel, clients, and volunteers.
- Participate in community meetings and other activities as requested by agency leadership.
- Demonstrate care and develop significant trust with clients while maintaining strong boundaries in client relationships.
- Providing crisis intervention as needed.
Please send resume and cover letter expressing your interest in this position to: