Critical Time Intervention Coach (Case Manager)

Critical Time Intervention Coach

$2,000 sign on bonus

Pay Range: $22.00 per hour and up depending upon experience)

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking an energetic and creative person for our full-time Critical Time Intervention Coach position.

This position will be working in our Emergency Services department providing intensive, short-term (up to 9 months) community-based support services to people experiencing a major life transition. Members of this team will work together to support a person’s successful integration into the community and to meet short term goals. Caseloads are intentionally small to allow for more support for each person.

                                                                                                                                 

Responsibilities:

• Assist people newly discharged from an inpatient behavioral health setting and identify the supports that are necessary to address their individual needs.
• Assist clients in connecting with the appropriate community supports and to maintain ongoing connection with identified resources and supports.
• Provide education about community resources and the importance of community engagement to maintain community tenure.
• Establish and maintain effective working relationships with various local agencies and programs.
• Communicate and collaborate with the client’s treatment team.
• Document all interactions with individuals and community support providers in Riverbend’s electronic health records system.
• Adhere to the Critical Time Intervention (CTI) model and code of ethics.
• Participate in the Community of Practice quarterly events and monthly calls with the state and related trainings.

Requirements: 

• A Bachelor's degree in social work, psychology, or related human services field is required.
• Experience with behavioral health or social determinates of health (SDoH) systems, including case management, including but not limited to housing, employment, food insecurity and entitlements preferred. Comfort in working with people in the community is required.
• An understanding on the NH system of care, with experience working between systems is a plus.
• Knowledge of treatment modalities and interventions (such as service coordination, behavior management, independent living skills training, supportive counseling, motivational interviewing, family education and crisis intervention a plus.
• A valid driver’s license, a personal vehicle and auto insurance are required.

About Riverbend

Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; addiction recovery; and community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery.  Consider joining our vibrant staff community today!  Let us showcase your talents in a place where you can truly see the value, purpose and power that your work holds.

About working at Riverbend

This is a full-time position with a competitive salary and an outstanding benefits package including:

• Medical, dental, vision, life and disability insurance
• Flexible spending accounts for medical and/or daycare expenses
• 403(b) retirement plan with company match
• Tuition reimbursement
• 4 weeks of earned time accrued in year 1; higher accrual in future years
• 8 holidays per year
• Employee Assistance Program
• Ample opportunities for training and expanding knowledge and skills
• Business casual attire
• Wellness programming
• Approved site for Federal Public Service Loan Forgiveness Program

COVID-19 Considerations

As the COVID-19 pandemic continues to impact the world, it is our responsibility as healthcare providers to help keep our staff, clients and communities safe.  At Riverbend, we have implemented processes and precautions to help prevent the spread of COVID-19 as well as a mandatory vaccination policy.  Exceptions can be applied for under medical or religious reasons.  Additionally, weekly testing will be required for anyone who is in progress of the vaccine series or individuals with approved exceptions.   

About Concord New Hampshire

Concord New Hampshire is ranked one of the nation’s top micropolitan (population under 50,000) communities, year after year. Our excellent schools and colleges produce a well-educated workforce, and we are proud to be home to one of the finest health care networks north of Boston (about 1.5 hours south). In addition to our vibrant downtown, business community, and wealth of cultural offerings, the Concord area is the perfect place to raise a family, grow a business, or explore New England’s rich history, culture, and natural wonders.

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