Community Engagement and Impact Associate - Student Aid

Position Summary:
The Community Engagement and Impact Associate for Student Aid provides a range of administrative support for Student Aid, and back up on general departmental support.
 

Essential Job Functions and Responsibilities:

Student Aid
• Supports overall Student Aid program, assisting with: application management, website management, correspondence templates, creating and updating internal processes and procedures, generating and reviewing reports, scheduling internal and external meetings and outreach to students and schools
• Administers outside high school scholarship committees, including completing annual mailings, annual certifications, award data entry, and troubleshooting issues that may arise
• Responsible for data entry and record keeping, including transferring data from online scholarship portal to scholarship/grants management database
• Responds to student queries via phone and email
• Assists with scholarship renewal process
• Provides support for specific scholarship programs that require special handling as assigned
• Administers student loan transactions

General Department Support
• Provides backup support for department activities including grant processing, nonprofit inquiries and meeting preparation.
• Other projects and duties as assigned
 

Essential Knowledge, Skills, and Attributes:
• Highly organized, flexible and efficient
• Strong communication and interpersonal skills
• Ability to draft, proofread, reformat and compile documents, reports, spreadsheets, presentations and other written materials to Foundation standards.
• Excellent customer service skills, including through telephone, email or other methods of virtual communication.
• Excellent judgment and ability to think critically
• Ability to work under deadline pressure
• High attention to detail and accuracy
• Ability to organize multiple tasks/projects, as well as prioritize tasks within projects
• Ability to handle sensitive and confidential information with discretion and judgment
• Ability to make independent decisions and take initiative as appropriate
• Ability to work in teams, and to collaborate well with people from a wide variety of backgrounds and settings.
• Ability to understand, communicate with and effectively engage with people across cultures.
• Belief in the mission and purpose of the New Hampshire Charitable Foundation

Essential Qualifications:
• A combination of education and experience equivalent to the needs of the role
• Highly Proficient in Microsoft Office Suite of products (with emphasis on Excel)
• Understanding of networking and internet concepts, along with ability to quickly learn or engage with new technologies that improve efficiency and further the Foundation's mission.
• Experience with Blackbaud products and database software a plus
• Experience with online meeting platforms, conference calling, and other meeting software products
• Valid driver's license