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Underserved Populations Coordinator

YWCA New Hampshire

YWCA New Hampshire is part of an international, multifaceted social service agency that is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.  Core programs include YWCA Crisis Services which provides services to victims/survivors of domestic and sexual violence and stalking, Youth and Community Programs which provides prevention, education and enhancement to children, youth and adults to improve the quality of life for participants and the community at large, and Every Women's Center which provides a place for women to engage in conversation, education and support within our diverse community.  YWCA NH is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, age, color, disability status, sex, sexual orientation, gender identity, national origin, religion, or protected veteran status.

The Underserved Populations Coordinator provides direct services, participates in focused professional development opportunities and completes outreach to community partners to do an environmental scan of best practices for outreach and advocacy on working with clients that are typically underserved.

  • Four-year degree in social work or related field preferred, through relevant experience may be considered in lieu of degree;
  • Experience developing and maintaining strong community partnerships preferred;
  • Understanding of domestic and sexual violence issues and a victim services model that focuses on victim safety and empowerment;
  • Bilingual required, bicultural preferred;
  • Understanding of underserved populations including, but not limited to, elderly, disabled, LGBTIQQ, victims of human trafficking and individuals living in rural areas;
  • Commitment to the mission of YWCA and to the empowerment model of service delivery used at YWCA Crisis Services;
  • Completion of YWCA NH New Advocate Core training program;
  • Attend National Network to End Domestic Violence training when offered;
  • Must have reliable phone access and reception;
  • Excellent computer skills including knowledge of Microsoft Office preferred;
  • Must be able to return crisis hotline phone calls within required 10-minute window and respond to hospital calls within required 40 minute window;
  • Satisfactory Criminal Background Check; and
  • Must possess a valid driver’s license and proof of vehicle insurance, and must have access to a reliable vehicle during work hours.
  • Develop and sustain working relationships with community partners to better meet the needs of underserved populations;
  • Educate community members on the dynamics of domestic violence and the need for community supports to ensure victims’ success in creating safe lives for themselves and their children;
  • Provide direct service to all clients via telephone or in person when the office is open including, but not limited to, emotional support, court advocacy, hospital and police accompaniment;
  • Facilitate Latina support group and/or other support groups or trainings as needed;
  • Provide direct services via crisis intervention and information to women and their children housed at Emily’s Place;
  • Provide case planning and personal/systems advocacy for residents of Emily’s Place;
  • Responsible for implementing policies and procedures at Emily’s Place and YWCA NH;
  • Provide calendar back-up and crisis line coverage as needed to meet the needs of the organization;
  • Maintain all necessary records such as contact logs, and time and attendance sheets and other documentation as required;
  • Work collaboratively with all YWCA staff to assure completion of all functions at all locations;
  • Provide assistance to volunteer advocates on an as needed basis;
  • Attend agency staff meetings, in-service trainings, and other trainings as identified;
  • Comply with data collection and record keeping requirements;
  • Provide calendar back up and crisis line coverage as needed to meet the needs of the organization;
  • Work collaboratively with all YWCA NH staff to assure completion of all functions at all locations;
  • Contribute to a positive work environment;
  • Assist in Volunteer Training as needed;
  • Participates in agency staff meetings and other team meetings as able;
  • Maintains professional boundaries; and
  • Performs other duties as assigned.
How to Apply:

Please submit cover letter and resume to Catherine Gagne, COO, YWCA NH, 72 Concord Street, Manchester NH 03101 or no later than Friday, January 18, 2019.

Salary Range:

$15.00 per hour to start

Job Location:


Date Added: January 11, 2019

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