Unit Service Coordinator
About the Organization
About Us
Daniel Webster Council is a division of the Boy Scouts of America that serves all of New Hampshire. The council serves all youth starting in Kindergarten to age 21.
History
In 1912, two years after the Boy Scouts of America were founded in the United States, the Manchester Council (#330), a volunteer-led council was organized. Initially, there were only two troops, both of them chartered by the YMCA. As Scouting grew in popularity, three more makeshift and unrecognized councils sprang up in Dover, Claremont, and Portsmouth. The council grew steadily and added a Scout Executive to its staff in 1919.
On January 9, 1920, the Manchester Council was granted an official charter with the Boy Scouts of America. At that time, the council represented ten troops and 256 Scouts within Manchester, and 87 troops with a total of 1621 Scouts in New Hampshire. In 1925, the Manchester Council acquired Camp Manning in Gilmanton for use as a summer camp. While the Manchester Council grew rapidly, the rest of New Hampshire’s Scouting program saw limited growth.
On May 25, 1929, the Manchester Council has renamed the Daniel Webster Council (#330), and expanded to cover Scouting for the entire state. The new name was derived from New Hampshire statesman Daniel Webster.
About the Job
Daniel Webster Council Boy Scouts of America
POSITION DESCRIPTION
Unit Service Coordinator
POSITION CONCEPT
Help Scouting units (packs, troops, crews, and posts) succeed. This will be accomplished through excellent communication with unit volunteers, coordinating district volunteers, working closely with district commissioners, providing excellent administrative support to families, volunteers, units, districts, and having a working knowledge of all council functions, and programs.
Success will be accomplished primarily through retaining units, members, and volunteers and the systematic development of strong relationships between the council, units, and volunteers through excellent communication, service, and the instilling of confidence and enthusiasm for the programs, vision, and mission of the Daniel Webster Council.
PRINCIPAL RESPONSIBILITIES
1. Vision & Mission: Enthusiastically promote the Vision and Mission of the Daniel Webster Council. Help instill a passion for Scouting in others through personal example.
2. Customer Experience: Fosters a customer-focused culture for families, and volunteers by aligning with Commissioners and New Member Engagement Coordinators' objectives and systems.
3. Communicate with units: Communicate regularly with assigned units and district volunteers through phone calls, personal emails, and e-newsletters. Set appointments to meet with units as needed. Coordinate annual Key-3 meetings with an emphasis on supporting Cub Scout Packs, charter organization visits, secure recruitment night dates, and others as required.
4. BeAScout.org: Administer BeAScout.org campaign year-round. Contact all units annually to update their BeAScout pins and contact info. Working with the Membership Growth Team to ensure each lead is included in the Daniel Webster Council’s process for onboarding new members.
5. New Unit Support: In coordination with the Membership Growth Team and Commissioners, work with all new units to develop a plan to sustain their program by ensuring all New Unit volunteer leaders are trained in their position, assist New Units in developing a calendar, budget, and program, and serve as an on-going resource for volunteers.
6. New leader onboarding. In coordination with the Membership Growth Team, contact all newly registered volunteers to welcome them to Scouting and provide training and program resources.
7. Commissioner Service: Support commissioners in service to units. Maintain registration of commissioners, unit assignments, and contact lists. Keep commissioners informed of unit health issues and coordinate action by commissioners to support units when necessary.
8. Unit charters: Working with the Commissioner Team, problem-solve deficiencies in charters by working with unit leaders and chartered organizations. Review/follow-up on youth and adult applications that are submitted throughout the year. Work with unit and district volunteers to complete all charter paperwork.
9. Communication: Coordinate Communication and Recognition with the appropriate constituencies
10. Teamwork: Works in partnership and aligns objectives and plans with other operational and organizational functions to support the council's mission, goals, and strategic priorities.
11. Fiscal Prudence: Develops and manages budgets and corresponding resource allocations for associated projects and initiatives. Participates in developing funding strategies based on membership priorities and identifies potential funding sources
SPECIAL RESPONSIBILITIES
Other responsibilities as assigned by the Scout Executive or their designee.
WORK RELATIONS & SUPERVISION
Works as a team member with several staff members on various campaigns and projects. Must be an effective team player. Responsible for coordinating, communicating with, and supporting many volunteers.
VOLUNTEER RELATIONSHIPS
District Commissioners, community and unit commissioners, district chairs, unit leaders, District/Council volunteers, and parents.
Daniel Webster Council Boy Scouts of America
QUALIFICATIONS
Minimum Qualifications
• Hold a four-year college degree, 21 years of age, American citizen (or declare intent), willingness to abide by the policies and standards of the Boy Scouts of America. Successfully complete the interview process.
• Demonstrated work skills in achieving objectives, directing resources, planning programs and events, and setting priorities.
• Organizational skills and proven ability to work with minimal supervision.
• Possesses excellent communication (verbal and written) skills and is personally appealing in one-on-one situations.
• Reads, writes, and speaks English fluently. Multilingual candidates are desirable, but not required.
• Must be proficient with telephone, email, internet research, learning online systems, and social media.
• Demonstrated success in team environments and is an effective team player.
• Ability to discipline himself/herself in terms of time, responsibilities, and organization.
• Must be generally familiar with the Scouting organization and personally embrace the Vision and Mission of the Daniel Webster Council and the Boy Scouts of America.
DESIRED SKILLS
• Excellent written and verbal communication skills
• Excellent organization skills
• Detail-oriented
• Excellent phone skills
• Proven ability to learn online systems quickly
• Work effectively as part of a team toward team goals
• Thorough knowledge of all aspects of the Scouting program.
SOFTWARE EXPERIENCE & SKILLS DESIRED
• MS Office including Word, Excel, Outlook, PowerPoint, Publisher
• BeAScout.org, ScoutNET, My.Scouting & ScoutBook
• Lead Management & Project Management Tools
• Knowledge of Help Desk procedures and ticketing/SLA software a plus
• Video/audio conference software (Zoom/Conference Calling)
MATERIALS AND EQUIPMENT USED:
Computer, telephone, cell phone, fax machine, visual aids, and must have valid driver’s license and/or be able to be insurance to operate motor vehicles.
PHYSICAL REQUIREMENTS/ACTIVITY & MENTAL DEMANDS:
Reaching, Standing, Walking, Lifting, Fingering, Driving, Sitting, Grasping, Feeling, Talking, Hearing, Reading, Repetitive Motions, Detailed Work, Record Keeping, Confidentiality, Problem-Solving, Language, Stress, Training, Math, Reasoning, Verbal & Written Communication, Public/Customer Contact, Multiple Concurrent Tasks, and Constant Interruptions.
WORKING CONDITIONS:
The worker is not substantially exposed to adverse environmental conditions. The worker is subject to environmental conditions - inside and outside.
ACCOUNTABILITY
Goals are set annually and reviewed quarterly with your Staff Leader.
Apply online via indeed => https://www.indeed.com/job/unit-service-coordinator-c7d9093f5aab4f1a