Tenant Services Coordinator
About the Organization
Established in 1992, NeighborWorks Southern New Hampshire’s mission: enhances people’s lives and the community environment by providing access to quality housing services, revitalizing neighborhoods and supporting opportunities for personal empowerment. Our major areas of operation are HOMEteam and Neighborhood Development. Within HOMEteam our counselors help underserved individuals and families learn the critical components of home ownership, including the financial responsibilities and how home ownership can provide meaningful opportunity to change economic viability. Our Neighborhood Development programs include Real Estate Development, Tenant Services, and Community Building and Engagement. NeighborWorks develops affordable housing for sale or rent for low and moderate income individuals and families with a particular focus on neighborhood revitalization. NeighborWorks resident services involve our tenants and other community residents in the civic life of the community and provide a variety of enrichment services.
About the Job
NeighborWorks® Southern New Hampshire seeks an energetic community-minded individual to work as part of a team to design and implement tenant empowerment strategies to meet the ever- changing needs and interests of the NeighborWorks Southern New Hampshire tenant community.
Responsibilities of the Tenant Services Coordinator include but are not limited too;
- Build and sustain community partnerships among NWSNH tenants, government officials, social service agencies, business owners, and other community stakeholders.
- Coordinating tenant focused community-building projects and providing technical assistance and support in order to develop leadership skills, address quality of life issues and increase participation within the communities.
- Track tenant and resident involvement and implement on-going success measurement tools.
- Maintain database of tenant population and track tenant employment (as well as other areas of interest that may be trackable).
- Coordinate and facilitate one-on-one and group sessions to enhance resident leadership skills, facilitate group problem solving, plan community-building projects, build relationships, assess community concerns or interests and/or strategize an organizing campaign as needed.
- Provide technical assistance to tenants and residents which includes but is not limited to, training in a one-on-one and/or group setting, planning and preparing appropriate materials, follow-up contact, facilitating informal/formal trainings, etc.
- Ensure the flow of information and communication between NWSNH, tenants, property managers, neighborhood residents, and other community stakeholders.
- Assess the needs of residents and families by administering an annual resident survey.
- Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs.
- Attend all required meetings and prepare and participate in additional and/or special projects, as required from time to time by the Owner and/or Property Manager.
- Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, report program outcomes to internal and external stakeholders.
- Coordinate the delivery of services with local human services providers.
- Identify and pursue enrichment programs and/or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
Good oral and written communication skills as well as time management and creative thinking and problem-solving skills are essential. Computer skills and an ability to utilize social media as a communication/outreach tool required. Successful candidate must be able to confidently conduct door-to-door outreach and work regular evenings, nights and weekends; as well as an ability to work in a fast-paced environment as part of a team. Bachelor's Degree preferred, with 1-3 years’ experience in a community service field professionally or as a volunteer. Must have valid driver’s license and reliable vehicle. Bilingual preferred. F/T, starting salary $40k, benefits. Send cover letter and resume to jobs@nwsnh.org, please indicate in the subject line “Tenant Services Coordinator”. No phone calls. EOE