Shelter Advocate

Overview
REACH Crisis Services is a nonprofit organization committed to supporting survivors of domestic violence, sexual violence, stalking, human trafficking, and child abuse.

We are seeking a caring, dependable, and trauma-informed Shelter Advocate to join our team. This critical role provides direct support to survivors living in our shelter, creating a safe and welcoming environment while offering advocacy, crisis intervention, and empowerment-based support.

As a Shelter Advocate, you’ll help residents meet their goals by supporting their emotional well-being, connecting them with community resources, and facilitating a healing, supportive space.

Duties

• Provide crisis intervention and emotional support to survivors of domestic violence, sexual violence, stalking, human trafficking, and child abuse.
• Assist clients in developing personalized safety plans tailored to their specific situations.
• Facilitate access to community resources, including legal assistance, housing, and healthcare services.
• Conduct assessments to identify clients' needs and create action plans for support.
• Maintain accurate records of client interactions, progress, and referrals in compliance with confidentiality policies.
• Collaborate with local agencies and organizations to enhance service delivery for clients.
• Foster a supportive and safe shelter environment.
• Develop and lead educational, skill-building, social, and support groups tailored to resident needs.
• Maintain day-to-day shelter operations, including cleanliness, safety, and organization.
• Ensure documentation and reports are completed accurately and in a timely manner.

Skills
Candidates for the Shelter Advocate position should possess the following skills:

• Strong communication skills to effectively interact with clients and community partners.
• Ability to handle crisis situations with sensitivity and calmness.
• Excellent organization, and interpersonal skills.
• Comfortable working independently and collaboratively in a dynamic environment.
• Must be available for on-call shift rotation during night and weekends as scheduled.
• Valid driver’s license and reliable transportation required.
• Live within 30 minutes of Manchester.

This role is essential in creating a supportive environment for survivors of domestic violence, sexual violence, stalking and human trafficking, helping them regain control over their lives through advocacy and resource connection.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance