Long Term Support Service Coordinator Seacoast

Supervisory responsibilities:

Co-supervisory responsibilities of Attendance Care Employees (ACEs).

Position Description:

Responsible for the overall delivery and quality of consumer care and services for consumer directed in home services. Promote the self-directed model of services through providing ongoing skills training and supportive informed decision-making. Provide co -supervision and training of Attendant Care Employees. Develop care plans through a person-centered approach and CFI authorization. Assist the consumer with selecting appropriate Independent Living (IL) goals through the development of an IL plan. Assist with the growth of the PCSP program through outreach and education to community partners and other resources. Ensure compliance with the program rules and related state waivered regulations.

Essential Functions:

• Meet with consumers in their homes to provide coordination of services including intakes, 60-Day visits, completion of Care Plans, assistance with ACE interviews etc.
• Monitor needs of each consumer and create and adjust care plans according to changing needs in accordance with LTS policies and procedures.
• Teach and provide skills training to consumers on how to direct their own care under the consumer directed service model.
• Facilitate the recruitment and onboarding process of ACEs with the consumer, as directed by the consumer. To include ensuring all required documentation is on file with the HR department.
• Provide training and develop tools in collaboration with the consumer to assist in training their ACEs, this may include but not limited to providing hands on training in the home, teaching de-escalation techniques, and creating resources to assist with improving the skill set of their ACEs. Conduct and assist with coordination of providing mandatory and other ACE professional training opportunities as needed.
• Assist consumers with Nursing Facility Transitions, monitor status on an ongoing basis, and follow the documentation requirements of the program.
• Coordinate and supervise service for pediatric consumers with the oversight of an RN Coordinator.
• Verification and creation of all Missed Punch Forms for ACEs. Use concurrent, accurate documentation (intake, care planning, 60 days, etc..) and person-centered process, engaging all key members of the team as directed by the consumer and in accordance with the LTS policies and procedures.
• Accurate and timely completion of all required paperwork according to LTS policies and procedures, including completing appropriate disciplinary processes with ACEs
• Oversee and manage a variety of reports, relative to the successful management of services by the consumer.
• Assist in the navigation of internal resources (payroll, HR, recruitment, etc.) on behalf of the consumer, providing ongoing skills training support to teach consumers how to access such resources.
• Actively participate in team meetings and seek out inter and intra-departmental expertise and support. Participate in relevant training and workshops.
• Participating as assigned in LTS department continuous improvement efforts, such as participation on Quality Committee and/ or assistance in projects that may be assigned for improvement.
• maintain a positive working relationship with the case managers, managed care organizations, and other significant team members on behalf of the consumer supported.
• Participate in general GSIL events and activities.
• Maintain professional knowledge/skills by reviewing professional literature and attending training/workshops.
• Conduct other duties as assigned that will increase options for people with disabilities to live independently in their communities.
• Work a flexible work schedule in accordance with the department needs (may include weekends and evening support – such as a training event).

Physical/Mental Demands

• While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone, and other office equipment and to move throughout the building and attend meetings. Employees may occasionally need to exert up to 50 pounds of force to lift carry, push or otherwise move objects (e.g. assistance with consumer transfers, managing consumer lifts, files or presentation materials).
• This position requires the ability to express or exchange ideas and to comprehend and present detailed and critical information including but not limited to financial information.
• Be able to effectively manage consumer crises, with the consumer and ACE (as needed) under such circumstances seeking the appropriate resources to support consumers.
• Be able to emotionally adjust and manage high work demands in a fast-paced environment to assure quality services.
• Reasonable accommodation will be made available to assist any person with a disability to perform the essential functions.

Travel required

• Significant travel is required, statewide, reliable transportation and adherence to GSIL motor vehicle driver record clearance and insurance.

Required/Preferred education and experience

Bachelor's Degree and/or 2 years minimum experience in the non-profit or for-profit healthcare or human service industry or commensurate mix of education and experience. Supervisory experience and LPN or LNA experience preferred. Must have comfort and experience in directly supporting consumers for personal care needs. Must be comfortable and able to support consumers who may have an array of disabilities as well as the ability to implement de-escalation techniques. Must possess a working knowledge and respect for person centered delivery of services and self-direction. Working knowledge of the needs of individuals living with disabilities and other chronic conditions. Must possess passion and demonstrate the values of GSIL.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

About Us

Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.

We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.