IT Support Specialist
About the Organization
Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children. As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services. Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care. We believe that by respecting people as they are, we can help them to become all that they wish to be.
About the Job
Greater Nashua Mental Health is looking for a full-time IT Support Specialist to join our team! The IT Support Specialist is responsible for assisting users with help needed with IT tools used by GNMH. Provides support by setting up new computers/phones, out-processes staff that are no longer working with the agency, coordinates computer helpdesk/printer help requests and escalates issues, as appropriate. Assists with implementation of new software and works on other projects, as assigned.
Duties & Responsibilities:
- Monitors, responds and escalates all computer helpdesk and printer help requests, as appropriate. Works with staff on any Electronic Medical Record (EMR), printer, computer, software, phone, iPhone, or hotspot issues to deliver excellent customer service. Coordinates printer assistance and ensures toner is on hand for staff, as needed.
- Provides support with setting up computers/profiles for staff needing new computers or assistance with logging into desktops. Enrolls and sets up new users on GNMH technology tools, completes orientation with new staff and out-processes staff who are leaving the agency.
- Follows-up with support tickets with the EMR vendor and works directly with other vendors such as One Source Security, Conway, Dell, Konica and Verizon to resolve escalated issues.
- Works on assigned projects/tasks such as submitting monthly reports, updating weekly reports and completing required tasks to streamline MOE efforts.
- Ensures computer inventory, phone extensions and Verizon software are all up-to-date and documents essential IT functions/tasks/processes.
- Completes other EMR/IT application tasks such as setting up templates and completing assignments, working with staff to refine/test new templates and trains users on various IT applications.
- Moves office IT equipment and printer/phone changes due to staff moving to different buildings/offices or taking other positions within the agency.
- Performs other duties or special projects as required or as assigned.
Qualifications:
- High School Diploma or GED equivalent required.
- Associate’s degree in Human Services, Psychology, IT or related field is preferred.
- 1-2 years related experiences
- Familiar with Windows/Office environments, and Electronic Medical Records.
- Knowledge of Microsoft Office products (Email, Word, EXCEL).
- Excellent customer service skills.
- Strong problem-solving skills, and an ability to work effectively both independently and as part of a team.
- Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
- Excellent communication and interpersonal skills, and an ability to express ideas clearly in written and oral form.
- Ability to multitask, and be flexible with regard to workload and assignments.
- Ability to exercise judgment.
Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:
• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Submit your resume directly to our website: https://gnmhc.org/careers/