Island Registrar

Be Our Next Island Registrar at Star Island - Where Work Meets Inspiration!

Are you ready to dive into a role that combines meaningful work with a supportive community, in a beautiful location with a rich history? Star Island Corporation has been around since 1915 and is a $4.8 million non-profit gem, operating the conference center located on Star Island at the Isles of Shoals, off the coast of New Hampshire and Maine. We are calling for a dedicated, collaborative, and enthusiastic full-time Island Registrar to join our dynamic team. This unique position not only offers a professional challenge but also the chance to be part of a vibrant community with a rich history and a bright future.

Why Star Island?

Imagine waking up to stunning ocean views, working in a close-knit, supportive environment, and making a real difference everyday. Star Island is one of the nine Isles of Shoals located seven miles off the coast of New Hampshire and Maine. Our mission is to hold and administer a wide variety of themed conferences and personal retreats including educational, religious, and kindred purposes consistent with the principles of the Unitarian Universalist Association and the United Church of Christ. Star Island is a unique place, a place of natural and rugged beauty where each employee is able to share in the experience of Star Island’s location and its environment. At work, SIC promotes a culture that stimulates openness, interpersonal communication, professionalism and a high appreciation for process. Employees are recognized for their hard work and the skills they bring to the job.

Star Island is an extraordinary place that offers a blend of natural beauty and a warm, inclusive culture, and our mainland office is located in the heart of Portsmouth, NH. If you’ve been looking for work that inspires and engages you and if you love to juggle many responsibilities, this position may be perfect for you. 

About the Role:

The Island Registrar reports to the Conference Center Director. The Island Registrar oversees all aspects of the registration process and is also responsible for the management of data of information systems for conference registrations and island financial transactions. During the conference season, the Island Registrar supervises the Registrar’s Assistant and the Front Desk staff.

Essential Functions

• Implement registration policies and procedures
• Oversee conference registration procedures including training and providing ongoing support for volunteer conference registrars
• Working with volunteer conference registrars, coordinate housing for all conferees; oversee housing for volunteers, personal retreaters, employee guests, etc.
• Oversee Front Desk operations
• Oversee dockside check-in process on conference arrival days
• Process all online and manual registration payments
• Compile weekly island deposits and deliver to bank
• Provide SIC Finance Department with island financial transaction and other reports
• Work with SIC Finance Department to reconcile payments. Verify and reconcile all deposits, payments, discounts, and scholarships.
• Manage registration databases, ensuring constituent data is accurate and updated. Coordinate data transfer between systems, and work with programmers and database providers on maintenance, updates and troubleshooting. 
• Set up conference and event registration forms and webpages and process registrations in a timely manner.
• Oversee process for collection of conference programming fees and distribution to each conference.
• Generate guest and conference bills. Ensure payment, including following up on outstanding bills.
• Oversee all aspects of SIC’s Financial Grants (Aid) Program, including working with volunteer committee and relevant staff, preparing application form, processing financial grant applications, and processing awards
• Implement SIC’s Discount Program, including working with SIC’s Outreach Manager, processing applications, and applying discounts to bills.
• Provide excellent customer service, including setting standards for Front Desk employees and volunteer conference registrars
• Prepare various reports, including conference bed night (registrations) reports, registration projections, discounts, financial aid, etc.
• Provide technology troubleshooting support and training for registration process

Minimum Qualifications/Requirements

• High School or equivalent required, Associate or Bachelor’s degree preferred 
• 2 – 4 year’s customer service preferably in the hospitability industry and/or data base experience 
• Excellent English communication skills both verbal and in written, bilingual preferred
• Superb organizational skills and an ability to prioritize assignments and manage competing demands on time
• Experience in dealing with people; must be courteous, tactful, and discreet in the handling of confidential/sensitive information
• Computer skills must include experience/expertise in database software and Microsoft Windows, Excel, and Outlook; Raiser’s Edge experience/expertise a significant plus
• Overnight stay/residency on Island during the conference season (June-September: typically 5 days & nights/week)

Compensation & Benefits

• This is a full-time opportunity with a flexible hybrid office work schedule (October-May: typically 3 days/week in Portsmouth, NH, office & 2 days/week remote (if desired))
• The salary range is $50,000 to $65,000 depending on education and experience
• Generous paid time off and holidays
• Comprehensive benefits including Health with Health Savings and Reimbursement, Dental, Life, and Long-term and Short-term disability insurance
• 403(b) Retirement Plan with 5% contribution after one year of service
• Transportation to and from the island as well as rustic on-island housing and meals are provided at no cost to the employee

Embark on this unique adventure with Star Island, where your contributions make waves. Ready to join us? Let's make a difference together.

At Star Island Corporation, we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make everyone feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Star Island will provide reasonable accommodation for qualified individuals with disabilities.