Housing Case Manager

HAVEN Housing Case Manager

POSITION DESCRIPTION
The HAVEN Case Manager is responsible for assisting survivors of domestic and sexual violence in obtaining or maintaining safe, permanent housing in their communities utilizing the Housing First Model. Housing First is a national model and contains the following elements: focus on survivor-driven advocacy, housing stability, community engagement and flexible financial assistance. 
RESPONSIBILITIES
Housing 
•    Manage referrals through Housing First, Rapid Re-Housing, HAVEN at the Falls and OVW.
•    Assist survivors in completing applications for housing programs, including and not limited to those above and housing authorities, public housing and private landlords.
•    Provide mobile case management and advocacy services.
•    Identify housing resources in the communities served by HAVEN.
•    Build relationships with landlords, public housing authorities, local welfare officials and community programs.
•    Assist families with establishment of financial goals and financial planning toward the goal of obtaining permanent housing, through financial literacy, and other supports.
•    Assist families with collateral needs related to locating safe and permanent housing, including job readiness, life skills development, benefits, and childcare.
•    Facilitate agreements between families seeking permanent housing and landlords.
•    Assess needs and prioritize requests for flexible funding assistance for families enrolled in Housing First program. 
•    Educate community members and partners on the dynamics of domestic violence and the need for community support to ensure victims’ success in creating safe lives for themselves and their children.
•    Attend agency staff meetings, in-service training, OVW training and Coalition-facilitated meetings for Housing First advocates statewide.  
•    Perform duties as outlined in Housing First grant, secured by the New Hampshire Coalition Against Domestic and Sexual Violence and HAVEN.
•    Assist with record keeping of all financial data for grant purposes and OVW reporting.
•    Comply with data collection and record-keeping requirements.

Client Services
•    Provide crisis hotline coverage on a specific schedule and as requested
•    Comply with data collection and record-keeping requirements.
•    Assist client services with accompaniments to court/CAC/hospital when available.
•    Participate in the staff on-call rotation and provide direct services to clients as needed while on call.

Other
•    Participate in and assist with other agency activities including outreach and events.
•    Some nights and weekend work may be required.
•    Assist in special projects and assignments as required for the effective operation of the agency.

QUALIFICATIONS

Valid driver’s license and automobile insurance required. 
  
EDUCATION:  Bachelor's Degree and/or 3 years of relevant experience required.

SKILLS: Effective communication and organizational skills required; Crisis intervention and advocacy skills preferred. Ability to work effectively with people of various social and economic status, as well as emotionally upset, ill, disabled, elderly and, at times, hostile people. Ability to build and maintain positive relationships with landlords and community partners. Case management skills, including building a rapport, maintaining healthy boundaries, keeping appropriate records, having the ability to think outside of the box and attention to detail are a must.

KNOWLEDGE:  Understanding of issues relating to crisis intervention; sexual and domestic violence; and challenges of a community-based crisis center and emergency shelter.

TRAITS:  Adaptable, flexible, compassionate, culturally sensitive, non-judgmental, able to present oneself in a professional manner, ability to work under minimal supervision and use independent judgment, team player and passionate about the issues of sexual and domestic violence.  

Physical and psychological demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 
•    Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast paced environment.
•    Must be capable of using a visual display terminal with keyboard, repetitively use his/her wrist, elbow and shoulder.
•    Must be able to climb multiple flights of stairs, and lift or move up to 20 pounds.

DEI Statement:

From HAVEN’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.

STATUS OF POSITION
40 HOURS PER WEEK - Night and weekend work will be required.    
NON-EXEMPT Salary – Benefits Eligible         
REPORTS to Shelter/Housing Manager