Director Property Management & Compliance

At Families in Transition, our mission moves us to empower people experiencing homelessness. We do that by providing dignified housing, by delivering comprehensive and innovative solutions, by developing collaborative relationships with our clients and partners, and by creating opportunities for donors and volunteers committed to making a difference where they live and work.  We are currently looking for a Director of Property Management and Compliance to  join our team and help make our mission possible.

The Director of Property Management and Compliance is responsible for oversight of the Property Management team and ensuring compliance with local, state, and federal regulations relating to landlord/tenant law, reporting, documentation, inspections, certifications, etc. for the 250+ units under Families In Transition’s management. This position will work closely with the Case Management and Intake teams to minimize unit vacancy time and address issues that impact FIT properties and tenants, and serve as the lead contact for regulatory and funding agencies.

  Essential Functions: 

• Management and oversight of the Property Management team.
• Extensive knowledge of HUD regulations including fair housing, LIHTC, HOME, property management, Section 8, voucher programs and tenant/landlord law.
• Oversee the timely completion of annual and interim tenant certifications for all FIT housing properties by Property Management team members, including verifying information and computing rents in accordance with HUD, NHHFA and other regulatory agencies regulations.
• Ensures compliance with HUD, NHHFA, MHRA and other agencies regulations for annual recertification's, rent changes, inspections, evictions, move-ins and move outs.
• Address any grievances received from tenants and provide timely responses.
• Review past due rent reports and work with Property Managers and Director of Housing & Supportive Services to address tenant’s past due balances.
• Works with Chief Property Management and Development Officer to develop monthly and/or annual unit inspection schedule to ensure compliance with MHRA, HUD, LIHTC and NHHFA standards.
• Processes monthly transmission of HUD HAP Voucher to HUD’s Tenant Rental Assistance Certification System (TRACS), by reviewing reports to identify errors for correction and re-submission to safeguard a high reporting percentage rate.
• Updates and maintains data in NHHFA's HDS Next Gen system and reviews reports for missing
• and/or inaccurate data to ensure that all      LIHTC certification compliance activity is maintained in coordination with the Property Management team, oversee the eviction process and review files to ensure department is documenting resident      files, preparing warning letters, and following eviction process regulations.
• Lead contact for property administration requests from HUD, NHHFA, MHRA and other regulatory/funding agencies. Keep up to date on changes to landlord/tenant law, income/rent limits and rules/regulations that will impact property administration department.
• Develop and implement systems to minimize building vacancy rates and ensure tenant files, documents, and reports are verified and completed within timeframe required by regulatory and funding agencies.
• Work directly with Case Management to resolve high level issues affecting tenants and FIT properties.
• Prepare, review, and approve all Tenant Initial Certifications, Interim Certifications and Annual Certifications. 
• Perform monthly quality control reviews on 5% of current resident files across the portfolio to ensure adherence to regulatory and funding agencies requirements.
• Attend trainings, as appropriate, related to LIHTC, HOME, fair housing, etc. Track and schedule required training as needed by Property Administration team members based on regulatory and funding agencies requirements.
• Assist Intake Department and Property Managers to ensure all eligibility criteria are met and documented for prospective tenants.
• Reviews, prepares, and/or amendments to policies (ACOP, Admin Plan, TSP, etc.) and departmental procedures as needed to      maintain regulatory program requirements.
• Drafts and prepares notification letters to residents, regarding updates/changes in policies, as required.
• Processes tenant refund requests and finalizes move-out files for all sites.
• Receives and collects payments from former tenants who have an established repayment agreement.
• Ensures that the necessary Enterprise Income Verification (EIV) reports are maintained and monitored, as required by HUD.
• Complete required quarterly and annual property administration reports, including but not limited to Boston Capital, New Hampshire Housing, HUD, MHRA, etc.
• Coordinate funder inspection with Property Management, Maintenance, and Finance departments and oversee response to all inspection reports with findings.  Develop and implement systems to minimize the number of inspection report findings related to tenant files and documentation.

Minimum Requirements (Education/Experience/Certificates/Licenses):

· Bachelor’s degree in Business Management or related field.

· 10+ years’ experience in affordable housing property management.

· 5+ years in a managerial capacity.

· Knowledge and experience in affordable housing programs including but not limited to HUD, HOME, LIHTC, Housing Trust Funds, and Project Based Section 8.

· Knowledge of Fair Housing Act and Landlord/Tenant law.

· Proficiency with Microsoft Office Suite.

· Ability to successfully pass a criminal background check.

Benefits include:

• Generous PTO policy, accrual beginning on date of hire
• 9 paid holidays
• Medical insurance
• Dental Insurance
• Vision Insurance
• Employer paid Life and Disability Insurance
• 401k plan
• Employee assistance program (EAP)
• Verizon wireless cell phone discount
• Working Advantage/ Tickets at Work benefit program
• 30% employee discount at Outfitters Thrift Store

 *Families in Transition is an Equal Opportunity Employer*