Chief Business Officer (CBO)

Ideal Starting date: 10/1/2025-negotiable
W2

Purpose of the Role

The Chief Business Officer (CBO) provides operational, administrative, and strategic support to Less Leg More Heart. This role exists to offload a significant portion of the CEO’s workload, enabling the CEO to focus on vision, fundraising, and high-level stakeholder engagement. The CBO will oversee business operations, communications, volunteer management, and development activities while ensuring compliance, efficiency, and measurable impact.

Preferred Qualifications & Skills

Leadership & Management

• Demonstrated ability to manage projects, deadlines, and multiple stakeholders.
• Experience supervising volunteers, staff, or interns.
• Strategic thinker with proven process-improvement and organizational skills.

Administration, Finance & Compliance

• Knowledge of nonprofit compliance and reporting (IRS, NH Charitable Trust, 990s, annual reports).
• Financial literacy in bookkeeping, reconciliations, budgeting, and audit/tax preparation.
• Proficiency in CRM systems (Salesforce preferred) and database reporting.

Fundraising & Development

• Track record in donor relations, stewardship, and fundraising campaign management.
• Grant reporting experience, including tracking in-kind donations and volunteer hours.
• Event planning expertise across both large-scale fundraisers and community events.

Communications & Marketing

• Strong written and verbal communication skills for reports, newsletters, appeals, and digital campaigns.
• Familiarity with social media strategy, cross-posting, and digital storytelling (stories/reels).
• Content creation or graphic design ability (Canva, Adobe Suite, or similar).

Relationship Building

• Strong interpersonal skills to connect with donors, partners, beneficiaries, and stakeholders.
• Proven ability to cultivate partnerships with corporations, foundations, and community groups.
• Sensitivity and empathy when working with vulnerable populations, especially amputees.

Technology & Tools

• Proficiency in Google Workspace (Docs, Sheets, Slides, Forms) and Zoom.
• Comfort with digital media (YouTube, social uploads) and impact measurement tools (pivot tables).

Personal Qualities

• Self-starter with initiative and independence.
• High integrity, reliability, and discretion.
• Passion for nonprofit work and alignment with Less Leg More Heart’s mission.

Education & Experience

Minimum Requirements

• Bachelor’s degree in Business, Nonprofit Management, Communications, Finance, or related field (or equivalent experience).
• 3–5 years of professional experience in nonprofit operations, program coordination, or business administration.
• Hands-on experience with bookkeeping, donor/volunteer databases, and fundraising/event coordination.

Preferred Qualifications

• Master’s degree (MBA, Nonprofit Management, Public Administration, or related field).
• 5–7+ years of progressive leadership experience in nonprofit operations or development.
• Proven success in donor stewardship, communications, compliance, and event management.
• Background in partnership development with corporations, foundations, and community organizations.

Key Performance Indicators (KPIs)

Strategic & Administrative Support

• Deliver quarterly strategy updates and progress reports to the CEO and Board, with measurable progress on at least 75% of strategic initiatives each year.
• Ensure all leadership and board presentations are prepared and distributed at least 48 hours in advance of meetings.

Corporate Development & Partnerships

• Establish 3–5 new strategic partnerships per year (corporate, foundation, or academic) that contribute to program expansion or funding.
• Maintain quarterly stewardship touchpoints with at least 80% of existing partners.

*Fundraising, Communications & Public Relations

• Develop and execute at least 4 major fundraising campaigns annually, achieving or exceeding revenue targets set in the annual plan.
• Produce and disseminate monthly newsletters to both donor and beneficiary audiences, maintaining an open rate of 30%+.
• Secure minimum of 6 speaking or media opportunities per year to elevate LLMH’s visibility.

*Financial Oversight & Compliance

• Complete monthly bookkeeping and reconciliation by the 15th of the following month with 100% accuracy.
• Submit all compliance filings (NHCT-12, SOS, IRS, payroll/W-2s) on time with zero errors.
• Maintain Charity Navigator and Guidestar profiles with quarterly updates to ensure accuracy.
• Deliver an annual budget proposal by December 1st each year for Board approval.

Business Operations & Negotiations

• Successfully negotiate or renew 100% of major contracts and vendor agreements within 30 days of renewal/expiration.
• Conduct semi-annual reviews of market trends and competitor landscape to identify 3 new opportunities per yearfor growth or efficiency.

Innovation & Program Integration

• Collaborate with program leads to integrate at least 2 new initiatives or service enhancements annually based on beneficiary and partner input.
• Provide a quarterly program integration report demonstrating how business/strategic perspectives are influencing delivery and outcomes.

Event Management

• Support execution of at least 2 major organizational events per year (e.g., Gala, Fire Truck Pull) with post-event reports delivered within 30 days showing attendance, revenue, and lessons learned.
• Lead coordination of April Limb Loss Awareness Month campaigns with 100% of planned activities executedand a 10% increase in public engagement (measured by attendance, social reach, or donor participation).