Case Manager (focus on Domestic Violence)

*Community Action Partnership of Strafford County is mandating the COVID-19 vaccination upon employment. You must provide proof of vaccination on the first day of employment*

GENERAL DESCRIPTION

Case Managers are high level content experts with operational responsibilities.  The Case Manager acts as a resource to the entire agency in their assigned area. The Case Manager is more likely to be inwardly focused on their area of expertise and helping as requested with specific clients. At times, the Case Manager will verify information and enroll clients in programs and can act as a second level of oversight when the verification process has found the client is not eligible. They also ensure that data is available for contract reporting; they exhibit extensive knowledge about the content area in order to appropriately assist clients and a considerable level of understanding about programs under their overall purview.

The Case Manager will provide direction and guidance on the content of work and oversee the quality and scope of programs for many clients with a variety of needs. This position is ultimately responsible for ensuring services to families and individuals are of the highest quality possible.  The Case Manager will engage weekly with clients throughout the program from referral until discharge. This will be done in person and/or virtually. They will determine eligibility for the DVCE program, enroll them, assess their needs, and refer to local resources as needed. DVCE Case Managers will assist clients with housing search, applications, budgeting, and accessing resources.

EDUCATION and/or EXPERIENCE:

• Associate degree in social services or related field; or related social service/case management experience.
• Previous experience with Domestic Violence survivors and trauma informed practice preferred. Past Housing experience a plus.
• Strong computer skills, including proficiency in Microsoft Office products and ability to quickly learn program-specific software programs. Web-based computing experience preferred.
• Ability to create and maintain databases as well as generate reports that comply with agency and contract requirements.
• Knowledge of, or ability to quickly learn, rules and regulations associated with the Coordinated Entry Domestic Violence program.
• Ability to demonstrate creativity, resourcefulness, and professionalism in the workplace.
• Experience working independently, remotely, as part of a team, and in conjunction with local resources. 
• Strong time management skills and attention to confidentiality.

DUTIES AND RESPONSIBILITIES  

• Maintain a consistent and effective program, ensuring positive staff/client communication and overall staff/client satisfaction. 
• Complete training with a local agency to comply with RSA:153b.
• Maintain consistent contact with clients, including in person meetings. Provide transportation for clients when deemed necessary, utilizing own transportation or CAP transportation when available.
• Assist DVCE Manager in preparing grant and funder reports.
• Overall responsibility for program operations within their area.
• Monitor electronic and hard copy program service documentation to ensure appropriate information has been documented.
• Ensure timely service and support to clients, such as referrals for other services, conducting a needs evaluation and resolving complaints.
• Act as a resource to agency staff as well as other community programs regarding program related federal, state, and county regulations and policies related to community services programming.
• Represent the agency at local, state, and national meetings as required.
• Establish and maintain relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.
• Ability to work flexible schedule as required.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITITES:

N/A

GENERAL EXPECTATIONS

• Strong commitment to maintaining confidentiality.  Respect confidentiality of client, information about agency staff, personnel issues, and other program operations. 
• Plan, assign, coordinate, organize and prioritize work.
• Model direct, positive, honest, and respectful behavior in every aspect of work and community service.
• Apply the highest ethical standards to themselves and others daily.
• Support others in their efforts to be productive and effective and succeed in work and life.
• Actively participate in teambuilding, which includes sharing ideas and mutual support of team members. 
• Consistently use interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practice honest, respectful and direct communication as well as active listening.
• Communicate effectively with staff, volunteers, and families on a regular basis.
• Access to reliable internet for remote work capability.