Business Systems Analyst – Core Software Solutions and Data Health

Position Summary:

The business systems analyst for core software solutions and data health delivers application support of existing software solutions while participating in the evaluation and implementation of new software services. Identifies key business processes & best practices to promote effective & consistent delivery of software services. As part of the information services team, works to support the health, security and accessibility of the Foundation’s data, networks and systems including overseeing the development and deployment of knowledge management solutions and initiatives designed to enhance data integrity.

Essential Job Functions and Responsibilities:

Core Business Systems

• Key partner in strategic and tactical software environment decisions; helps develop road map for transition from current to future landscape 
• Support migration to and become primary administrator for new core systems such as CRM and Donor Portal 
• Develops workflow/process map inventory for both current and future business initiatives, including advocacy of best practices and re-engineering potentials in partnership with Business Systems Analyst for Operations.
• Selects optimum software update schedule(s) with host provider when possible while providing strong coordination of full platform testing with staff business subject experts 
• Develops in depth familiarity with integration points (i.e., peripheral software systems) and processes across organization 
• Maintains and enhances system processes required for all organization wide tasks (e.g., events, mailings, etc.) 

Knowledge/Data Management and Reporting

• Development resource and primary support for Sharepoint application
• Prominent role in definition/validation of expanding metrics-based reporting processes; ensures consistency of coding for consolidated reporting in partnership with Business Systems Analyst for Operations.
• Assists users with creating queries, exports, mail merge templates, and reports as needed
• Perform regular data checks and maintenance to enhance data integrity and develops and improves policies for best-in-class data management practices
• Administrator of the Foundation’s Knowledge Management system and process in partnership with the Communications and Content Manager.

Training and Support

• Responsible for developing & maintaining application documentation enhanced by appropriate training and coaching practices for staff 
• Participates as member of various internal technology governance committees, partnering with key staff and business subject experts in delivering enterprise data management best practices 
• Provide first line support for Foundation employees as needed for core applications and coordinate escalation with appropriate vendors as required

Other 

• Provides Foundation representation with national user forums and special interest groups 
• Performs other duties as assigned 

Essential Knowledge, Skills, and Attributes: 

•    Deep knowledge of CRM, Portal products, Power BI and Sharepoint products; familiarity with financial systems a plus

• Strong knowledge on developing for both web and Microsoft platforms
• Able to create and execute efficient queries, exports, reports, imports and other solutions for all departments 
• Understanding of web sites, web standards and web accessibility issues
• Familiarity with NIST security standards
• Demonstrated flexibility to shift priorities as business needs dictate and a strong technical aptitude to communicate effectively with IT resources 
• Extremely well-developed organizational, time management and analytical skills 
• Strong project management skills, including estimating, managing to scope and appropriate prioritization from inception through completion 
• Ability to work comfortably in a fast-paced environment and under deadline pressure 
• Excellent writing (business and technical) and verbal communication skills 
• Demonstrated attention to detail and accuracy 
• Ability to handle sensitive and confidential information with discretion and judgment 
• Professional demeanor and excellent presentation skills 
• A thoughtful team player who can work independently 
• Demonstrated initiative, resourcefulness, independent decision-making 

Essential Qualifications

• A combination of education and experience equivalent to the needs of the role.
• Advanced Microsoft/Office 365 skills including knowledge of  SharePoint, Teams and Power BI/Power Automate. Microsoft certifications desirable but not required.  
• Experience in developing coding solutions from departmental to organizational level
• Experience with CRM, Financial and Grants Management systems and portal products
• Previous business analysis experience in not-for-profit sector 
• Valid driver’s license