Business Systems Analyst

Essential Job Functions and Responsibilities:

Core Business Systems

• Key partner in strategic and tactical software environment decisions; helps develop road map for transition from current to future landscape
• Support migration to and become primary administrator for new core systems such as CRM and Donor Portal
• Develops workflow/process map inventory for both current and future business initiatives, including advocacy of best practices and re-engineering potentials
• Selects optimum software update schedule(s) with host provider when possible while providing strong coordination of full platform testing with staff business subject experts
• Develops in depth familiarity with integration points (i.e. peripheral software systems) and processes across organization
• Maintains and enhances system processes required for all organization wide tasks (e.g. events, mailings, etc.)

Knowledge/Data Management and Reporting

• Development resource and primary support for organization-wide reporting tools and Sharepoint application
• Prominent role in definition/validation of expanding metrics-based reporting processes; ensures consistency of coding for consolidated reporting
• Perform regular data checks and maintenance to enhance data integrity
• Administrator of the Foundation’s Knowledge Management system and process

Training and Support

• Responsible for developing & maintaining application documentation enhanced by appropriate training and coaching practices for staff
• Participates as member of various internal technology governance committees, partnering with key staff and business subject experts in delivering enterprise data management best practices
• Provide first line support for Foundation employees as needed for core applications and coordinate escalation with appropriate vendors as required

Other

• Provides Foundation representation with national user forums and special interest groups
• Performs other duties as assigned

Essential Knowledge, Skills, and Attributes:

•     Deep knowledge of CRM, Portal products, Power BI and Sharepoint products; familiarity with financial systems

• Able to create and execute efficient queries, exports, reports and imports for all departments
• Demonstrated flexibility to shift priorities as business needs dictate and a strong technical aptitude to communicate effectively with IT resources
• Extremely well-developed organizational, time management and analytical skills
• Ability to work with business subject experts to capture and document all necessary system requirements
• Strong project management skills, including estimating, managing to scope and appropriate prioritization from inception through completion
• Ability to work comfortably in a fast-paced environment and under deadline pressure
• Excellent writing (business and technical) and verbal communication skills
• Demonstrated attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion and judgment
• Professional demeanor and excellent presentation skills
• A thoughtful team player who can work independently
• Demonstrated initiative, resourcefulness, independent decision-making

Essential Qualifications:

• A combination of education and experience equivalent to the needs of the role.
• Advanced Microsoft/Office 365 skills including knowledge of SharePoint, Teams and Power BI/Power Automate. Microsoft certifications desirable but not required.  
• Strong experience with CRM, Financial and Grants Management systems and portal products
• Previous business analysis experience in not-for-profit sector
• Valid driver’s license