Business Systems Analyst

Posted By
Concord, NH
Job Type
Salary Type
Salary Range
$75,000 - $78,000

About the Organization

The New Hampshire Charitable Foundation is New Hampshire’s statewide community foundation created by and for the people of New Hampshire. Of the more than 700 community foundations nationwide, the New Hampshire Charitable Foundation is among the oldest and largest. We manage a growing collection of 2,000 philanthropic funds created by generous individuals, families and businesses. These donors make it possible for the Foundation to award more than $60 million in grants and scholarships every year. We work with generous and visionary citizens to maximize the power of their giving, support great work happening in our communities and lead and collaborate on high-impact initiatives.

About the Job


Essential Job Functions and Responsibilities:

Core Business Systems

  • Key partner in strategic and tactical software environment decisions; helps develop road map for transition from current to future landscape
  • Support migration to and become primary administrator for new core systems such as CRM and Donor Portal
  • Develops workflow/process map inventory for both current and future business initiatives, including advocacy of best practices and re-engineering potentials
  • Selects optimum software update schedule(s) with host provider when possible while providing strong coordination of full platform testing with staff business subject experts
  • Develops in depth familiarity with integration points (i.e. peripheral software systems) and processes across organization
  • Maintains and enhances system processes required for all organization wide tasks (e.g. events, mailings, etc.)

Knowledge/Data Management and Reporting

  • Development resource and primary support for organization-wide reporting tools and Sharepoint application
  • Prominent role in definition/validation of expanding metrics-based reporting processes; ensures consistency of coding for consolidated reporting
  • Perform regular data checks and maintenance to enhance data integrity
  • Administrator of the Foundation’s Knowledge Management system and process

Training and Support

  • Responsible for developing & maintaining application documentation enhanced by appropriate training and coaching practices for staff
  • Participates as member of various internal technology governance committees, partnering with key staff and business subject experts in delivering enterprise data management best practices
  • Provide first line support for Foundation employees as needed for core applications and coordinate escalation with appropriate vendors as required


  • Provides Foundation representation with national user forums and special interest groups
  • Performs other duties as assigned

Essential Knowledge, Skills, and Attributes:

•     Deep knowledge of CRM, Portal products, Power BI and Sharepoint products; familiarity with financial systems

  • Able to create and execute efficient queries, exports, reports and imports for all departments
  • Demonstrated flexibility to shift priorities as business needs dictate and a strong technical aptitude to communicate effectively with IT resources
  • Extremely well-developed organizational, time management and analytical skills
  • Ability to work with business subject experts to capture and document all necessary system requirements
  • Strong project management skills, including estimating, managing to scope and appropriate prioritization from inception through completion
  • Ability to work comfortably in a fast-paced environment and under deadline pressure
  • Excellent writing (business and technical) and verbal communication skills
  • Demonstrated attention to detail and accuracy
  • Ability to handle sensitive and confidential information with discretion and judgment
  • Professional demeanor and excellent presentation skills
  • A thoughtful team player who can work independently
  • Demonstrated initiative, resourcefulness, independent decision-making

Essential Qualifications:

  • A combination of education and experience equivalent to the needs of the role.
  • Advanced Microsoft/Office 365 skills including knowledge of SharePoint, Teams and Power BI/Power Automate. Microsoft certifications desirable but not required.  
  • Strong experience with CRM, Financial and Grants Management systems and portal products
  • Previous business analysis experience in not-for-profit sector
  • Valid driver’s license
How to Apply

The Foundation offers a competitive salary and excellent benefits.  Interested applicants should submit a cover letter, including salary requirements, and a resume by email to  Please reference ‘Business Systems Analyst – (your name)’ in the subject line. A full job description may be found at

The New Hampshire Charitable Foundation welcomes diversity and does not discriminate in employment opportunities on the basis of factors such as race, color, sex, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, and veteran.