Administrative Coordinator
About the Organization
MCRC is a 501(c)3 nonprofit Community Based Development Organization with a mission of assisting low income individuals, new Americans, people with disabilities, individuals with limited English proficiency, families receiving public assistance, and/or individuals facing multiple barriers with achieving their financial and personal goals. Programs are designed to assist in improving the overall standard of living by providing access to employment, education, life skills training, information, referrals, care coordination and other supportive services including notary, copying, scanning, faxing and access to public computers – equipped with the internet, resume writing software, typing tutorial, on-line career exploration and MSOFFICE.
For over two decades, MCRC has been committed to providing residents of Greater Manchester with effective, equitable, understandable, and respectful quality of service that has been representative of our cross-cultural populations, ethnic traditions, preferred languages, personal obstacles, and other communication needs.
Programs are designed to promote the development of individuals’ work-maturity competencies, emotional growth and social development through the acquisition of appropriate skills, knowledge and attitudes.
About the Job
The Manchester Community Resource Center, Inc (MCRCnh) is working in partnership with the State of NH Bureau of Employment Services to provide individuals that receive State cash assistance or post-TANF services with access to individualized workforce development and career advancement activities. Services are designed to assist the participants in acquiring the skill set needed to enter the workforce, to re-enter the job market, to improve employment opportunities, for marginally employed or unemployed, to attain educational credentials, to reduce obstacles by effectively utilizing community resources, and to provide financial literacy for those transitioning from public assistance with individualized workforce development activities.
This position is funded 100% through a contract with the State of NH – Department of Health and Human/Division of Economic & Housing Stability Services/Bureau Employment Services (BES) – NH Employment Program.
MCRCnh is seeking a highly organized and detail-oriented individual to join our team as an Administrative Coordinator. The successful candidate will be responsible for utilizing and maintaining records in the NEW HEIGHTS computer program, assisting with data entry, and providing administrative support to ensure the smooth operation of our department.
HIGHLIGHTS:
NEW HEIGHTS Administration:
- Utilize the NEW HEIGHTS computer program to input and update client information, service plans, and case notes accurately and efficiently.
- Maintain accurate and up-to-date records in the NEW HEIGHTS system, ensuring compliance with organizational policies and procedures.
- Generate reports and extract data from NEW HEIGHTS as needed to support departmental operations and reporting requirements.
Data Entry and Management:
- Perform data entry tasks with a high level of accuracy and attention to detail.
- Verify and correct data discrepancies or errors in the NEW HEIGHTS system.
- Organize and maintain electronic and physical files related to client records and program documentation.
- Provide general administrative support to department staff, including answering phones, responding to inquiries, and managing correspondence.
Administrative Support:
- Assist with scheduling appointments, meetings, and other events as needed.
- Prepare documents, reports, and presentations using Microsoft Office or other software tools.
- Order and maintain inventory.
- Assist with basic bookkeeping duties
Quality Assurance:
- Conduct regular audits of client records in the NEW HEIGHTS system to ensure data integrity and compliance with regulatory requirements.
- Identify areas for process improvement and make recommendations to enhance efficiency and accuracy in record-keeping practices.
Training and Support:
- Assist in training new staff members on the use of the NEW HEIGHTS system and provide ongoing support and guidance as needed.
- Serve as a point of contact for staff inquiries related to NEW HEIGHTS functionality and best practices.
QUALIFICATIONS:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience working in an administrative support role, preferably in a social services or healthcare setting.
- Proficiency in computer skills, including data entry and experience with database management systems.
- Familiarity with the NEW HEIGHTS program or similar case management software is preferred but will train.
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with participants and colleagues.
- Attention to detail and accuracy in data entry and record-keeping processes.
- Ability to maintain confidentiality and manage sensitive information with discretion.
WORK ENVIRONMENT:
This Administrative Coordinator will be based in Manchester, NH with occasional in-State travel. The position will primarily be in an office environment with regular use of computer equipment and office software applications.
WAGES AND FRINGE BENEFITS:
Full time position (37.5 hours/per week) ** Monday – Friday ** $53,684/Annually ** employer paid health and dental insurance ** 12 paid holidays ** paid Personal Time Off (PTO) ** employer matched retirement program
APPLICATION PROCESS:
Interested candidates should email a resume and cover letter outlining their interest, qualifications, and experience related to the position to ryand@mcrcnh.org. Please type MCRCnh Administrative Coordinator in the subject line. Resumes will be accepted until June 10, 2024, or until successfully filled.