Accountant

Position Summary: The Accountant plays a vital role in maintaining accurate financial records, supporting external audits and other compliance engagements, and collaborating with internal teams to ensure smooth financial operations across our organization, including our thrift stores. This role will help refine systems, support reporting for grants and donations, and contribute to the continual improvement of financial processes.

Key Responsibilities

Core Accounting & Financial Operations

• Maintain the general ledger with timely and accurate entry of financial transactions, including accounts payable (A/P), accounts receivable (A/R), payroll entries, and journal adjustments.
• Manage recurring entries and accruals to ensure expenses and revenue are properly recorded in the correct periods.
• Assist with maintaining chart of accounts and ensuring account coding aligns with funder, program, and departmental needs.
• Collaborate with Finance and Operations Director to support budget tracking and operational accounting integrity.
• Coordinate with thrift store managers to ensure proper cash handling and daily deposit processes are followed.
• Review daily sales, refunds, and deposit logs across store locations to ensure accuracy and compliance with internal procedures.
• Provide training or guidance to store staff on financial documentation and reporting as needed.

Bank, Credit Card, and POS Reconciliations

• Perform monthly reconciliations of all bank accounts, credit cards, and other financial accounts, ensuring that balances match accounting records.
• Monitor activity across all payment platforms and merchant processors used in thrift store operations (e.g., Clover).
• Reconcile thrift store deposits with POS system reports and bank statements, promptly investigating and resolving discrepancies.

Financial Reporting & Month-End Close

• Prepare and support the month-end close process, including journal entries, reconciliations, and variance analyses.
• Generate internal financial reports that assist in program oversight, grant management, and executive decision-making.
• Maintain documentation and schedules needed to ensure timely and accurate monthly financial reporting.
• Support grant and donor financial tracking and reporting as needed.
• Work with development and program teams to ensure proper financial tracking of restricted funds and grants.
• Maintain grant-specific reporting tools or spreadsheets that align with funder reporting timelines and allowable costs.
• Assist in preparing financial sections of grant reports or proposals as needed.

Audit & Compliance Support

• Assist with preparation and documentation for the annual financial audit, Form 990 and other compliance filing and reporting as needed.
• Support compliance with federal, state, and local regulations, including funder requirements and nonprofit best practices.
• Provide audit-ready schedules, reconciliations, and backup documentation in collaboration with external auditors.
• Help document and refine finance-related procedures as new systems (e.g., ERP, POS, HRIS) are implemented.
• Partner with operations and HR teams on payroll processing, employee reimbursements, and benefits reconciliation.

Other Duties

• Identify opportunities to improve workflow efficiency and strengthen internal financial controls.
• Support the organization’s growth by recommending process updates that align with evolving needs and best practices.
• Train and educate team members and staff on finances as necessary.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field required; equivalent work experience may be considered. CPA designation is a plus.
• Minimum 2 years of relevant accounting experience, preferably in a nonprofit, retail, or multi-location environment.
• Experience supporting month-end close, reconciliations, and preparation of internal financial reports.
• Prior experience with audits and non-profit financial reporting (e.g., Form 990) is strongly preferred.
• Proficient in accounting software, such as QuickBooks Online or a comparable system.
• Strong Microsoft Excel skills, including working with formulas, reconciliations, and data summaries.
• High attention to detail with a commitment to data integrity and accurate recordkeeping.
• Strong problem-solving skills; ability to identify discrepancies, investigate issues, and propose solutions.
• Well-organized and able to manage multiple responsibilities and deadlines simultaneously.
• Comfortable learning new systems and supporting cross-platform integrations (e.g., accounting, POS, HRIS).
• Clear communicator who can explain financial information to non-finance staff in an accessible way.
• Demonstrated ability to work cross-functionally with HR, Operations, and Program staff.
• Experience supporting financial training or documentation for non-financial team members is a plus.
• Demonstrated commitment to the mission of the organization and the values of integrity, transparency, and service.
• Comfortable in dynamic, evolving environments where processes are still being refined.
• Proactive, curious, and adaptable—willing to help improve systems and learn new tools.

Preferred

• Familiarity with POS systems (e.g., Square, Clover) and retail sales reconciliation.
• Understanding of nonprofit accounting principles, including fund accounting and restricted fund tracking.
• Experience preparing or supporting financial components of grant reports and donor stewardship.
• Familiarity with common compliance requirements for grant-funded programs and nonprofit financial controls.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are an extension of the knowledge, skill, and/or abilities above . Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Cognitive Skills: Ability to read, write, and verbally communicate effectively and professionally with coworkers and donors. The employee is frequently required to use written communication and is occasionally required to use math skills. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee will be seated and working on a computer for extended periods of time. The employee is occasionally required to bend, squat, climb stairs, push, and pull. The employee may at times needs to lift and/or move boxes between 10-50lbs.
 

Benefits: Full-time employees are eligible to enroll in the company's health, dental, vision and 401k plan.

LISTEN Community Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for employment opportunities. If you require reasonable accommodation to complete the application process, please contact (603) 448-4553.

LISTEN Community Services is unable to sponsor work visas. Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

LISTEN Community Services, founded in 1972, is one of the Upper Valley region's most comprehensive social service organizations. LISTEN provides services and support to meet the critical needs of Upper Valley individuals and families in 26 area communities. At LISTEN we are passionate about helping families and individuals secure the resources that they need to be safe, fed, and housed.