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Case Manager

Hundred Nights, Inc.

The mission of Hundred Nights, Inc. is to provide shelter and crisis related services to those at risk of or experiencing homelessness. Our goal is to collaborate with and educate the community to see, hear and support those among us who are equally deserving of dignity but who currently lack the means to live independently. Our vision is a community whose members, regardless of means, are equally valued and supported.

The Hundred Nights Shelter provides emergency overnight shelter to people experiencing homelessness, on a year-round basis. Currently, between May 1st and October 31st there are 24 beds available, using only our own facility on Lamson St. When Covid happened in 2020, we lost our other 24 November to end of April beds in the two churches that had been providing the space. Ultimately, we purchased a coach bus that had previously been converted into a sleeping coach to use as a shelter starting on December 31, 2020. The bus was parked in the parking lot across from the Shelter and slept up to 12 people a night, who go into the bus at 8:30 pm, sleep until 7 am and then go to the larger Resource Center/Day Shelter space for parts of the day. Hundred Nights will probably need to use the bus again this coming winter, as our new facility will not be completed before March, 2023. We will not have hotel rooms this coming winter as the funding is gone. This will leave us with 36 beds for this winter.

Every night people are welcomed in. A brief one-on-one intake interview is conducted, forms are filled in and copies are made of ID’s, if available. Information is distributed about local services available such as meals and food boxes, laundry, counseling services, showers, clothing and other resources. People are asked if they need assistance in applying for or setting up an appointment for Medicaid, Food Stamps, Keene Human Services, SCS Programs like WIC or Fuel Assistance, housing, Safe-Link phones, eye exams and eyeglasses. An appointment is scheduled with the Case Manager for an initial meeting. There are lockers and totes that are assigned to people if they would like to store some of their belongings. If a family with children is in need of shelter the Hundred Nights staff will make every attempt to find them open beds in a Family Shelter; in the event that all Family Shelters are full, Hundred Nights will take them in if we have space, and their room is one that will lock from the inside.

Guests come into the dormitory style shelter with bunks for the night at 6:30 pm and must leave at 7 am, except for the families with children who are able to stay inside during the day. There are staff people who are awake all night at all shelter locations, including on the bus, which has only been used for males.

Between January 1 and December 31, 2021 there were 233 unduplicated people who received a total of 12,104 bed-nights of shelter, due to the fact that we had more beds open year round because of health and safety concerns during covid. Services were provided to a diverse group that included 156 males and 77 females, 13 Veterans, 26 children under the age of 18, 19 Youth between ages 18 and 24, and 26 people over the age of 55. 56% of the total number of guests had $0 income, while an additional 40%  were at 100% of the Federal Poverty Level in terms of income.

The Open Doors Resource Center (RC) exists to connect people to one another and to the resources available in our community which they may need. It is also a safe and dry place to be between 7:00 am and 6:30 pm (for those who sleep in the shelter) or 8:30 pm (for those on the bus between November 1 and April 30) for those at risk of or experiencing homelessness. While the RC is open there is access to hot or cold beverages, daily breakfast and lunch, weekend dinners, laundry facilities with advance sign ups, a phone, fax or computer to use, a job board, a mailing address to pick up mail and use to procure an ID if needed, companionship, newspapers and books. Previous to Covid 19 many volunteers came in to hold classes, help write resumes, provide free haircuts, and hold a dental health day once a month – we hope to restart those soon. Personal care items such as toothbrushes and toothpaste, shampoo and conditioner, feminine hygiene products, deodorant, soap and clothing such as coats, hats, gloves, shoes, backpacks, pants and shirts are donated and available to guests in need. Referrals are made to other agencies and programs such as The Community Kitchen, Monadnock Family Services, Cheshire and/or Keene Housing, Southwestern Community Services, Veterans Services, federal, city and town welfare officers, the Saturday lunch program and showers at the Salvation Army, etc. Assistance is provided through our Case Manager, to any RC guest to get and help fill in applications for services such as housing, security deposits and subsidies, eye exams and glasses through the Lion's Club, Food Stamps, Medicaid, Safe-Link phones and ID's. Often to get an ID, guests will first need assistance getting a birth certificate and/or social security card, which sometimes requires financial help from the Resource Center. There is also a small fund available to help with prescriptions for antibiotics.

Between January 1 and December 31, 2021 there were 435 unduplicated people who visited the Resource Center a total of 15,981 times. This diverse group was made up of 301 males, 135 females, 22 Veterans, 29 children under the age of 18, 30 Youth between the ages of 18 and 24, and 60 adults over the age of 55. 57% of the total number of guests had $0 income, while an additional 36% were at 100% of the Federal Poverty Level in terms of income.


This position reports to: Executive Director

Purpose: To connect guests to area resources and basic needs such as food, showers, clothing and shelter; to work with guests on a housing-focused case management folder; to ensure accurate information is being entered into and disseminated from both the Hundred Nights Database and the Homeless Management Information System database.

Employee Status: Non-Exempt Full-time Hourly Employee

Essential Functions:

●      Case Management

○      Meet regularly with Shelter and Resource Center guests and help get them on a path to more stable housing

○      Help clients access and fill out applications for housing assistance, food stamps, city welfare or other forms of assistance, as eligible

○      Obtain identifying documentation for clients, such as birth certificates, social security cards and IDs

○      Obtain proof of income or statements of benefits for Social Security in any form, Medicaid, Medicare, Food Stamps

○      Keep all documentation, applications and supporting documents in confidential files for each client

○      Comply with HIPPA requirements and Hundred Nights policies, and maintain client confidentiality at all times

○      Connect clients with other area resources, such as health care, mental/behavioral health, substance use counseling or treatment, financial wellness sessions, clothing, etc.

○      Update the Resource Center’s bulletin board with housing and job postings regularly

○      Outreach with people experiencing or at risk of homelessness who may not be immediately accessible, including people staying in campsites, preferably by collaborating with PATH Outreach worker

○      If needed, advocate on behalf of anyone you believe should be indoors

○      Check in on past clients who have since been housed, if possible

○      Meet regularly with other staff to exchange information about guests in need of case management services

○      Collect and enter required information into the Hundred Nights and HMIS databases regularly

○      Generate reports from Hundred Nights and HMIS databases as needed/requested

○      Work with BHS/DHHS/ICA as needed to ensure all HMIS data entries are being done correctly

We offer a benefit package including a SIMPLE IRA, paid holidays, paid sick time, Dental and Health benefits and paid time off.

Work Hours: 37.5 - 40 hours/week

Health and Safety:

·       Hundred Nights is a drug and alcohol-free workplace

·       Criminal record search required

·       First aid certification is a plus


·       Associate degree in Social Work or related field or 2 years previous experience working with persons in crisis.

·       A valid driver’s license.

·       Exceptional knowledge and proven, successful practice of professional, emotional, and physical boundaries involved in Case Management work.

·       Knowledge of community resources and counseling/social work practices with high-risk populations.

·       Excellent written and verbal communication skills; ability to establish positive, supportive rapport.

·       Experience with, and high level of understanding of, the importance of keeping clear, copious documentation and client records.

·       Ability to motivate others towards achieving goals; ability to anticipate the needs of clients on your caseload.

·       Task-oriented; ability to work independently and/or on a team with a strong sense of focus.

·       A strong sense of, and success in, professional acumen, respect for confidentiality practices, integrity, and discretion.

·       Flexible; ability to adapt to sudden changes in daily plans. Expert multi-tasker and time manager.  Reliable, compassionate, attentive, and respectful

 .       Experience with Microsoft Office and Data Base Management


·       Interview and conduct intake assessments with residents.

·       Conduct an initial baseline assessment and continue with ongoing assessments to determine individual needs for all persons on caseload.

·       Meet weekly 1:1 with assigned residents to build relationships, identify goals, establish appropriate steps toward housing plan goals, address any needs/concerns, and connect with necessary resources and/or social services.

·       Complete Meeting Documentation to monitor progress toward established goals during weekly resident meetings; include this documentation in Weekly Reports for Executive Director.

·       Maintain knowledge of local service providers and community outreach agencies and utilize them as needed in individual's case plans; coordinate services and transportation directly to/from these organizations; avoid duplication of services.

·       Execute restorative disciplinary actions, as necessary.

·       Participate in ongoing consultation as needed with the Executive Director and Shelter Team to discuss interventions, patterns of behavior, and family/individual needs and concerns.

·       Design thoughtful resident after-care plans and determine the need for, and referral to, sustainable after-care housing when necessary.

·       Maintain professional, respectful, and ethical relationships with individuals/families served, community agencies, law enforcement, and other business entities, at all times.

·       Provide safe transportation, when necessary, to meet the needs of residents.

Direct Services

.        Assess individuals and families for strengths and barriers

.        Maintain precise and accurate documentation of case management services

.        Assist families and individual needs, identify goals, and establish appropriate steps towards achievement

.        Work with other agencies and appropriate volunteers to provide budgeting and fiscal management education, including banking and credit repair

.        Provide community resource referrals for clients

.        Observe client confidentiality and follow HIPPA guidelines

.        Flex hours if needed to meet with clients as needed outside of normal work hours

How to Apply:

Submit a letter of interest and resume via email to  No phone calls please.

Applications will be accepted until the position is filled.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability, or any other federal, state, or local protected class.

Salary Type: Hourly
Salary Minimum: 18.00
Salary Maximum 20.00
Job Location:


Date Added: August 3, 2022

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