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Director, Health Insurance Navigation Project

Foundation for Healthy Communities

The Foundation for Healthy Communities collaborates with hospitals, community partners, state departments and insurers on statewide initiatives that improve the health and health care for all New Hampshire residents and their families.

The Foundation for Healthy Communities (FHC) is a non-profit organization that works statewide to improve health and healthcare through innovative partnerships with both individuals and organizations.  Founded in 1968 as an education and research organization for the New Hampshire Hospital Association (NHHA), the Foundation was reorganized in 1995 to meet the needs of a changing healthcare system. The Foundation is led by a board of directors with a broad range of expertise which guides its strategic and programmatic efforts.   Today, the Foundation is a partnership between New Hampshire hospitals, health plans, home care agencies, community organization and other healthcare stakeholders focusing on quality of care, access to health services, and prevention as the major priorities of work, aligning with the Foundation’s mission of improving total population health for all communities. 

In its work with partners statewide, the Foundation’s key objectives are to improve total population health by promoting innovative, high value quality practices within organizations and communities; to lead change strategies that educate, create and sustain healthier communities and make the healthy choice the easy choice; and to promote access to affordable health care and resources that support the well-being of all people.

Essential Duties:

The Director of the Health Insurance Navigation project supports New Hampshire residents in obtaining affordable health insurance through the ACA Marketplace and New Hampshire Medicaid under the Granite Advantage Program.  The Director will primarily work with hospital systems and their communities to target enrollment efforts to underserved populations. The Director will provide assistance both in-person and using remote technology. The Director will be required to exhibit patience and empathy with clients, while effectively educating the client with the necessary information. The position will work closely with each client to educate them about plan options and coverage details, connect the client with other social service programs they may need, and maintain contact with them throughout the year.  Additionally, the Director will need to coordinate community outreach and education, give presentations and provide public communication to build awareness of insurance programs available to NH residents, and work with hospital representatives on patient insurance coverage issues. The Director must positively represent the mission, goals and constituents of the Foundation for Healthy Communities in all group and individual engagements.


Skills and Knowledge:

  • Expertise in health insurance, the ACA Marketplace, or NH Medicaid
  • Experience in community engagement, education, and outreach
  • Experience with patient/client navigation processes, tactics, and best practices
  • Familiarity with hospital systems in New Hampshire
  • Exceptional organization skills
  • Strong customer service and communication skills
  • Ability to work independently, while maintaining connections to a broader staff team
  • A commitment to health equity
  • Ability to work collaboratively with other insurance navigators from different organizations



  • Bachelor’s degree required
  • 2-5 years’ experience in health care, insurance, or community engagement
  • Bilingual candidates strongly preferred
  • Significant in state travel required
How to Apply:

This position is grant funded, full-time exempt, benefits eligible and is hybrid office/remote based in Concord with statewide responsibilities.  The position reports to the Executive Director.

Interested candidates may apply by supplying a cover letter and resume to Sally Reifsnyder at by September 24th.

Job Location:


Date Added: September 13, 2021

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