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Shelter Manager

The Friends Program

The Friends Program strengthens communities by building relationships that empower people, encourage community service, and restore faith in the human spirit. Our four primary programs connect individual volunteers with others in their community who need help or support. We serve communities throughout New Hampshire.  See for more information. The Friends Program offers competitive benefits and generous holiday and paid leave policies. This is a place where you can make a difference. The Friends Program is an equal opportunity employer.


The Shelter Manager is responsible for the Case Management of up to 8 families and the day to day operations of the shelter. The Shelter Manager oversees families’ paths to long term independent housing through case management, oversees the day to day needs of families and the building, and works with the Program Director to oversee the support and supervision of scheduling, staff, and after hours on call assistance with a flexible schedule. The Shelter Manager has the role of being the first interaction with donors, families, and other visitors/guests. The Shelter Manager must do so with a positive, friendly approach. This position bridges all aspects of the program to provide essential continuity in support of our clients and program.


Bachelors in Human Services or the equivalent in experience.  The applicant must have Case Management experience. They must have strong financial management ability to include budgeting and calculating income and expenses. They must possess a strong sense of initiative and ability to work within a team setting. They must possess supervisory skills and excellent interpersonal and communication skills, both verbal and written. This applicant must have the ability to network with community agencies and resources. They must possess computer and office equipment skills including a working knowledge of Microsoft Office Suite applications i.e. Word, Excel and Outlook. 

This position requires moderate physical exertion, to include lifting, cleaning, and step or chair climbing, within a team effort.


Principal Responsibilities and Duties:

  1. Assess and identify each adult client’s strengths, barriers and the immediate needs of the family to create an individualized, goal-based case plans for each new family.
  2. Monitor progress, support clients, maintain records, and provide accountability and expectations in achieving goals on a daily basis.
  3. Coordinate life-skills classes, informational sessions, and other onsite opportunities and events.
  4. Share in designated days of on-call duties.
  5. Assist the Program Director with recruiting, scheduling, and training of staff and volunteers, and maintaining accurate records.
  6. Support and supervise staff in a manner that creates a team environment and ensures that day-to-day tasks are delegated and completed.
  7. Function as data entry person for HMIS, keeping accurate HMIS records and client records and track measurable outcomes identified by the Program Director.
  8. Supervision of the household, including inter-resident conflict and housekeeping responsibilities.
  9. Build and maintain positive relationships with other homeless and community agencies to ensure the best advocacy and supports for families.
  10. Attend essential in-service trainings and job related conferences and initiate requests to the Program Director to attend training needed to improve job performance.
  11. Network and keep up to date in the knowledge of services and   resources available to the homeless population.
  12. Must be flexible with work hours to meet the needs of the client’s schedules at the Emergency Housing shelter.
How to Apply:

Please send cover letter and resume to Michelle Seufert,

Salary Range:

$37,500- $39,000

Job Location:


Date Added: June 9, 2021

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