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Director of Operations

On The Road to Wellness Inc.

On the Road to Wellness is a non-clinical, member-driven organization designed to enable its members to develop and maintain their own mental health and wellness plans … whatever that means to them. 

As a Peer Support Agency, that’s how we operate … peer-to-peer.  There are no clinicians or counselors, but a gathering of fellow peers who have a lived experience within the mental health arena.  

There are all sorts of peer supports in the world.  At On the Road to Wellness, we follow a model known as Intentional Peer Support (IPS).  At the core of IPS are relationships and values.  Our days are filled with learning the tools, developing the skills, and holding true to certain core values that enable us to build and maintain all of our relationships, and move toward wellness.

All of our programs are free.  There is no insurance needed or payment required.  No appointments are necessary.  We are come-as-you-are, come-as-you-please.  Those who come to us readily find that we promote personal responsibility, mutuality, reciprocity, respect, and we work hard at developing a mindset that allows for multiple world-views at the table … in other words, valuing another’s thoughts and beliefs as valid as our own.


On the Road to Wellness is looking for a Director of Operations with a lived experience with mental health challenges to organize and oversee the daily operations of our Peer Support Centers in Manchester and Derry.  The Director of Operations is the one to ensure that both Centers are well coordinated and productive by managing its programming and procedures, coaching its staff, and helping to build a sense of inclusion and community for its members.

The prime candidate for this position will have strong organizational, communication, and leadership skills.  If this is you, you will enjoy developing solutions along with your teams and members, and work closely with the Executive Director to strategize and develop short and long-term plans.

The area of responsibility for this role is fairly wide and thus will require a thorough knowledge of agency policies and procedures, be well versed in the contract the agency has with the State, and thoroughly understand the rules governing mental health peer support in New Hampshire.  The ideal candidate must be competent and able to plan various kinds of programming activities and have proven leadership ability.

Supervisory Responsibilities:

  • Organize and oversee the work and schedules of both Peer Support Centers
  • Supervise staff, monitor group planning and facilitation
  • Participate in the hiring, onboarding, and training of all peer support personnel
  • Conduct performance evaluations that are timely, constructive, and forward moving
  • Handle coaching and performance improvement plans of employees as needed and in accordance with company policy

Job Responsibilities will include, but are not limited to the following:

  • Collaborate with the Executive Director in meeting contract deliverables
  • Coach individual staff and teams to establish and maintain a co-learning environment conducive to recovery, utilizing the Intentional Peer Support model
  • Work closely with team leaders and enable them to succeed
  • Ensure work environments are adequate, safe, and well equipped
  • Communicate and explain new directives, policies, or procedures to all staff and maintain morale
  • Review, analyze, and evaluate Peer Center procedures
  • Oversee purchasing of supplies and necessary equipment for both Centers
  • Improve member satisfaction through member-driven inclusion and make appropriate adjustments
  • Project a positive image of the organization to employees, members, industry, and community
  • Represent the agency in the absence of the Executive Director at designated or assigned meetings
  • Facilitate the gathering of material and production of the monthly Newsletter
  • Keep current with Peer Support skills and attend related trainings as directed
  • Perform other related duties as assigned

Required Skills/Abilities:

  • Thorough understanding of Intentional Peer Support practices and principles
  • Be a Certified Peer Specialist or willingness to obtain the credential in 12 months
  • Exceptional communication and interpersonal skills
  • Willingness and desire to learn
  • Proven managerial and diplomacy skills
  • Proficient in Microsoft Office Suite and other related software
  • Excellent organizational skills and attention to detail
  • Superb analytical, decision-making, and problem-solving skills

Education and Experience:

  • High School Diploma or GED.  Bachelor’s degree from an accredited institution in human services or related field preferred, or equivalent experience
  • Extensive and diversified background with at least 5 years of relevant experience
  • Prior experience as a Peer Support Specialist

This position is Full-Time

Benefits include:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
How to Apply:

To apply, please send your cover letter and resume to one of the following: 


Fax:  (877) 308-3448

Postal: On the Road to Wellness

            373 South Willow Street, PMB 316

            Manchester, NH  03103

Salary Range:

$35k - $42k

Job Location:


Date Added: May 3, 2021

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