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Director of Development

LISTEN Community Services

Almost fifty years ago, LISTEN was founded as Lebanon in Service to Each Neighbor. The organization was initially designed as a cooperative to unite low-income people in Lebanon to advocate against poverty. The original group banded together to represent common interests like promoting affordable housing, responding to code complaints, representing tenants, and expanding access to fresh produce. Since that time, LISTEN has provided vital assistance to thousands of low-income people in the Upper Valley community who are struggling and need help. 

Today, LISTEN’s service coordinators speak every day with individuals and families who are unable to make ends meet. We connect them with a variety of resources, and make sure that those who are the most vulnerable—seniors, families, people working two or even three jobs—can stay in their homes, have heat and electricity, keep food in their cupboards, and more. By addressing so many crucial determinants of their well-being, we improve their health, resiliency, and ability to achieve independence. Simply put, we aim to ensure they are not simply surviving―but moving forward to rebuild and thrive in the long-term. 

This past year, LISTEN provided:

  • 32,327 people who faced food insecurity with a free, warm meal through our community dinners in White River Junction and Canaan.

  • 4,497 people with personal care items and shelf stable food and produce through our food pantry in Lebanon.

  • 3,318 people with thrift store vouchers worth $130,000 to purchase clothing, furniture and household items at our four stores in the region.

  • 2,049 people with heat to stay warm during the coldest months.

  • 493 people with financial aid to avoid eviction from their homes.

  • 275 youth summer camp scholarships to over 40 local camps.

  • 489 holiday baskets of gifts for families and seniors at Christmas time.

  • 167 children with backpacks and supplies to kick off their school year.

In addition, we help with budget counseling, meet special client needs such as gas cards and auto repairs, and offer representative payee services to help people with health and cognitive barriers maintain their independence.

In response to all of these services, LISTEN’s clients report that we help to address their many financial burdens, sustain and improve their physical safety and mental well-being, and create a stronger sense of social connectedness within their family and community. 

LISTEN also operates four separate thrift stores in Canaan and Lebanon, NH and White River Junction, VT. Across our organization, we employ about 70 people and serve as the largest resource in the region where community members can purchase quality, affordable second-hand items. For donated items that we cannot sell, we do our best to recycle them or pass them on to more appropriate vendors.

While the thrift stores’ revenue does contribute to our ability to offer our many programmatic services, in 2020, LISTEN must raise an additional funds to continue to meet critical service needs in the Upper Valley.

LISTEN does not receive any federal or state funding. Instead, we increasingly rely on the generosity of our greater community for the resources we need to respond quickly and deliver critical assistance to people across the Upper Valley.  In the past, local town governments and many faith-based organizations have given small grants to support our services. This assistance has become more and more infrequent in the past decade.

LISTEN Community Services is seeking an accomplished fundraising professional to serve as its first Director of Development in over a decade. This new position will work closely with LISTEN’s leadership team to develop and strengthen the next phases of our agency’s growth based on our current 5-year plan. She/he will further institutionalize philanthropy and fund development within our organization, leading our efforts to secure charitable contributions to support LISTEN’s mission.

She/he will be self-motivated, results-oriented, resourceful, creative, highly energetic, intelligent, with exceptional interpersonal, communication and organizational skills, and the ability to appreciate and encourage a team perspective. The successful candidate will be passionate and knowledgeable about LISTEN’s mission and history, and a professional fundraiser who excels at relationship-building with internal and external constituencies alike. 

In addition to overseeing the development function, with a focus on establishing an infrastructure for future growth and development, she/he will be responsible for spending up to 50% of their time managing a major gifts portfolio. Central to the role will be the continuum of donor cultivation and the education and nurturing of major gift prospects and managing a small staff.


Strategic and critical thinker with a strong record of executing overall development strategy, preferably for a human services nonprofit with a budget of $1 million - $20 million. Successful and progressive background in donor solicitation and stewardship processes with a record of and passion for raising major gifts. Effective supervisor and coach to foster results from a small development team. Strong desire to build a development team and enhance the development function within the organization.

Comprehensive management skills and experience are required, including but not limited to short- and long-term planning, evaluation, directing and motivating staff, oral and written communication skills, marketing and financial management, organizational behavior and development, and board development and governance. The individual is expected to be a highly competent enabler of volunteers and staff with excellent verbal, written and presentation communication skills. 

Knowledge and experience in the following areas is required: the nature and dynamics of philanthropy; ethics; motivations for giving and volunteering; research and cultivation practices; capital campaigns; standard solicitation techniques including face-to-face asking, proposal writing, special events, and direct mail; and development office functions, including gift processing, prospect and donor histories, and fundraising reporting. 

Required bachelor’s degree and a minimum of seven years of fund development experience in a professional position. Advanced degree and/or CFRE credential preferred. 


What are the 3 key day-to-day things this person is responsible for?

  • Manage primary relationships to ensure results within the development function. This includes: the executive director, senior management staff, and program staff. Outside the agency, the position coordinates with the board of directors,  donors, volunteers, and funding sources. (20% FTE)

  • Manage and direct the two fundraising staff, keeping this team accountable and on task, and evaluating their success.  (30% FTE)

  • Spend up to 50% of their time identifying, qualifying, cultivating, soliciting and stewarding major gifts of $5,000+. This would entail:

    • Preparing the executive director to participate fully and strategically with major donors.

    • Carrying their own major gift prospect portfolio of major gift prospects in active cultivation.

    • Liaising with the board to further engage them in fundraising.

How to Apply:

Interested applicants must submit a resume, cover letter and at least three professional references by Friday, August 14th, 2020 to 

We invite you to visit our website at or our facebook page at to learn more about LISTEN and the critical role that we play for our neigbors in need in the Upper Valley region of Vermont and New Hampshire.

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Date Added: July 17, 2020

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