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Member Services Coordinator

New Hampshire Bar Association

The NH Bar Association (NHBA) is a statewide professional association that supports members of the legal profession and their service to the public and justice system. The NHBA is a unified bar association, meaning that bar association membership is mandatory for all those licensed to practice law in the State of New Hampshire. In addition to providing an array of services and benefits to its members, the NH Bar Association facilitates open and continuing dialogue among lawyers, the courts and other justice system stakeholders while acting as a resource for all those interested in advancing a just society.

The NH Bar Association also works to increase access to justice in New Hampshire through its Lawyer Referral and Law Related Education programs as well as through its support of the NH Pro Bono Referral System, which matches qualified unrepresented parties with volunteer lawyers in a variety of cases, and NHBA's charitable arm, the NH Bar Foundation. 


The Member Services Coordinator, as part of the Marketing, Communications & Member Outreach Team, is member-focused and responsible for building member engagement with the NH Bar Association, its programs and affiliates. The position must remain current regarding the latest developments in the legal industry, including but not limited to, trends, law practice management, legal technology and support applications. The position performs administrative duties to coordinate not only volunteers, but also programs, products and services for members. Along with the NHBA Board of Governors, the Member Services Coordinator is one of the first to welcome new admittees to the NH Bar at Swearing-in Ceremonies.

Requirements:

Bachelor's degree and experience in a law firm or legal environment (law firm administration, law librarian, paralegal or similar experience) preferred. Strong communication skills using various methods of communication - public speaking, telephone, email, virtual meetings and the like.

Responsibilities:
  • Building a strong working knowledge of the NH Bar Association and its affiliate programs, products and services with the ability to communicate clearly with members regarding such programs, products and services
  • Applying knowledge of NHBA and affiliate programs, products and services to efficiently assist members and respond to inquiries and complaints in a diplomatic manner
  • Assisting members with law practice management needs to assist with improving efficiency and effectiveness in their practice
  • Serving as a resource for information on topics relating to law practice management, legal technology and legal applications
  • Coordinating existing member services, benefits and programs including marketing of such programs as part of the Marketing, Communications & Member Outreach Team
  • Assisting in design and production of member services promotional materials as part of the Marketing, Communications & Member Outreach Team
  • Establishing/Renewing the NHBA Mentor Program and NHBA Solo & Small Firm Brown Bag Lunch Program
  • Establishing criteria for evaluating programs, products and services necessary to meet changing member needs; set priorities as they relate to the needs of members
  • Identify, implement and coordinate new member programs, products and services (evaluate, plan, budget, implement, market) to include negotiation of contracts/agreements
  • Assisting members of the Bar with navigating the NHBA website, www.nhbar.org
  • Coordinating admission ceremonies with the Court and NHBA Member Records Coordinator
  • Building and maintaining quality relationships with NHBA members
  • Maintaining current and organized member service files

Attributes:

  • Positive attitude and forward thinker
  • Exceptional time management, organization, interpersonal and communication skills
  • High aptitude for learning/analyzing new applications, services and programs in regards to meeting the needs of NHBA members
  • Customer and member service motivated
  • Promotes collaboration, respect, professionalism and trust
  • Must be an excellent listener
How to Apply:

Please submit cover letter, resume and salary requirements to employment@nhbar.org

 

Job Location:

Concord

Date Added: June 9, 2020

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