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Resource/Drop In Center Manager

Hundred Nights, Inc.

Hundred Nights, Inc. serves the Monadnock region by helping those at risk of becoming homeless and those who already find themselves without a stable domicile. This involves multiple services: overnight and day sheltering; case management to enable individuals to connect with other resources in the community; providing resources directly so that people can find housing and jobs; and enabling homeless individuals to come together in a place where they feel safe, welcome and part of a supportive community. Building on increasing community support and new funding streams, Hundred Nights seeks to acquire a new facility where its programs can be better carried out, to strengthen its human resources by adding some positions, increasing some positions from part- to full-time, and further building community engagement through philanthropy and volunteering.

  • Mission, vision:
    • The mission of Hundred Nights, Inc. is to provide shelter and crisis-related services to the displaced or homeless. Our goal is to collaborate with and enable the community to see, hear and support those among us who are equally deserving of dignity but who currently lack the means to live independently.
    • Our vision is:
      • The community will have more compassion and understanding of those experiencing homelessness or who are at risk of becoming homeless
      • Everyone in the community will have safe shelter
      • There will be a specific, planned community where those who cannot live in traditional housing, or who prefer not to, have a safe place to reside
      • The community welcomes and includes all people, including those who are homeless
      • The community sees those who are homeless as a potential resource, rather than a drain on society
      • There will be fewer homeless people than there are now

Reports to: Executive Director

Primary Function:

Works with shelter guests and others who may be at risk of becoming homeless to assist with the provision of basic needs and essential services; curate job placement and housing boards; assist with procuring and filling in applications, making appointments, arranging transportation, and, together with the case manager, creating plans to set and achieve personal self-sufficiency goals.


Education, Training, and Experience

  • Any combination of education, training, and/or experience equivalent to the completion of a Bachelor’s degree with a concentration in Social Work, Nonprofit, Management, Communications or similar fields of study
  • 2+ years of professional and progressive work experience in a similar position and environment would be beneficial.

Skill / Knowledge / Abilities

  • Ability to establish and maintain cooperative relationships with those contacted in the course of work and able to respond to sensitive matters and/or situations witch discretion, tact, and diplomacy.
  • Knowledge and demonstrated use of good communication (oral and written) and organizational skills.
  • Ability to work independently or in collaboration with others on assignments and exercise good judgement in prioritizing and meeting deadlines with minimal direction in a fast pace atmosphere.
  • Proficiency with Microsoft Office Suite, mail merges, email, web search tools and other technology products and resources.
  • Ability to develop and manage case files, data, projects and effectively manage timelines.
  • Skill and ability to establish and maintain effective working relationships with staff, board members, volunteers, community groups, business partners and other related agencies.
  • Meticulous attention to detail and superior organization skills.

Physical Requirements/Work Environment:

  • Regularly sits at a computer station and operates electronic equipment.
  • Occasionally lifts, carries and positions objects weighing up to 30 pounds when moving supplies.
  • Typically stands, bends, stoops and crouches.
  • Regularly moves about the facility to coordinate work.


The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.


Key Roles (Essential Job Responsibilities):

  • Determines if guest needs can be filled by either the center or by another agency. Interviews guests one-on-one and gathers information for the Hundred Nights (HN) Service Point/HMIS, if needed. Safeguards confidentiality of all guest information. Based on interview information and other sources, evaluates best method to attempt to get guests the assistance they need, this may include referrals.
  • Assists guests with paperwork to apply for subsidized and affordable housing, as well as immediate housing through other agencies.
  • Follow up with guests to determine progress and additional options or actions.
  • Work’s with community partners including The Community Kitchen, Southwestern Community Services, Monadnock Family Services, Keene Housing, the Greater Keene Homeless Coalition, Monadnock Center for Violence Prevention, Salvation Army, local churches and all relevant agencies to acquire any needed assistance.
  • Creates connections with potential landlords for guest placement.
  • Works closely with the shelter team in order to help homeless guests find and maintain essential services, job placement and housing.
  • Data Entry and collection to include Service Point/HMIS, HN Data Base and all Microsoft Office relevant systems.
  • Program Development
  • Provides direct support to the Resource Center.
  • Plans, schedules and organizes complex assignments while prioritizing immediate tasks.
  • Assist with all aspects of the Resource Center, including meal prep, recording of donations, cleanliness of space.
  • Will send out and receive correspondence to staff and volunteers on updates.
  • Draft and edit general and specific correspondence, reports, charts, tables and assembles highly confidential and sensitive information.
  • Communication Liaison
  • Screen phone calls, sort mail, reports and memos and directs to appropriate area.
  • Acts as a liaison with other departments and outside agencies.
  • Assist the Executive Director in managing the flow of information.
  • Records Management
  • Develop and manage electronic and paper filing systems and documentation to ensure accuracy, easy retrieval and ensure that it is in compliance with applicable record-keeping requirements.
  • Ensure all reporting is complete for grant requirements, if needed.
  • Project Management
  • Works independently and within teams on special non-recurring and ongoing projects.

Additional Responsibilities:

  • All other related duties as assigned.
How to Apply:

Please send your cover letter and resume to Mindy Cambiar, Executive Director at:

Salary Range:

25,000 - 30,000 annually

Job Location:


Date Added: October 28, 2019

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