Center Events

A New Way of Measuring the Impact of Volunteers: A Balanced and Strategic Approach

Imagine if the only measure of an employee's worth was the number of hours worked or the amount of their salary.

These metrics address such a small fraction of impact, yet we often limit our assessment of our volunteer programs to only this data.

There is no question volunteers play a critical role in achieving the objectives and goals for most organizations, but since they are not paid, they are often overlooked in terms of measuring their impact on our organization — beyond assigning a general dollar value to the hours contributed.

Join Joanne Fine Schwebel, co-author of Measuring the Impact of Volunteers, as she shares the advantages of moving beyond these traditional measures of our volunteer engagement using the Volunteer Resources Balanced Scorecard (VRBSc). Topics will include:

  • How traditional measurement tools for volunteer engagement do not effectively demonstrate the value and extent of volunteer service
  • The evolution of the Balanced Scorecard concept for nonprofits and their volunteer programs
  • How to create a framework for measuring volunteer impact on our organizations
  • How strategic alignment can enhance the profile of volunteers in your organization
  • How to write meaningful reports that spark action from organizational leaders

If you are serious about measuring and messaging your impact in the community, focusing on your volunteer engagement is an essential component of the process.

About the Presenter

Joanne Fine Schwebel

Joanne Fine Schwebel is the Director of the Volunteer Services and Interpreter Services Departments at Sinai Health System ‐ Mount Sinai and Bridgepoint campuses, where she is responsible for the strategic oversight and implementation for the departments' more than 1,200 volunteers and 5,000 interpretations annually. Joanne holds an M.Ed. in Adult Education and Counselling.

Joanne has over 30 years of experience in the voluntary sector. With a team of colleagues, she created the Standardized Volunteer Opinion Survey, a tool that has been adopted by the provincial Volunteer Association (PAVRO) and is administered every two years by Volunteer programs in Healthcare in Ontario, Canada (co‐authors: Christine Burych, Alison Caird, Michael Fliess, and Heather Hardie).

With the same colleagues she co‐authored a book, Measuring the Impact of Volunteers: A Balanced and Strategic Approach, looking at the impact of volunteers and programs, and introducing the concept and application of a Volunteer Resources Balanced Scorecard.

This program has been generously sponsored by Fidelity Investments.

Fidelity Investments

Date/Time: Thursday, March 7, 2019 - 9:00am to 4:00 pm
Location: NH Audubon McLane Center , Concord
Fees: Member - $75, Not-yet-Member - $150, $25 discount for 2nd and subsequent registrations from same organization

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