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Direct Service Advocate

YWCA New Hampshire

YWCA New Hampshire is part of an international, multifaceted social service agency that is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.  Core programs include YWCA Crisis Services which provides services to victims/survivors of domestic and sexual violence and stalking, Youth and Community Programs which provides prevention, education and enhancement to children, youth and adults to improve the quality of life for participants and the community at large, and Every Women's Center which provides a place for women to engage in conversation, education and support within our diverse community.  YWCA NH is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, age, color, disability status, sex, sexual orientation, gender identity, national origin, religion, or protected veteran status.

This Direct Service Advocate provides trauma informed direct service to victims/survivors of domestic and sexual violence, with emphasis on Latina victims/survivors, through support, information, resource referral and personal advocacy based on the empowerment model; and to facilitate culturally sensitive support groups. The position is part time (24 hours per week).

  • Bilingual a must, bi-cultural preferred. Facilitation experience preferred;
  • Four year degree in social work or related field preferred, through relevant experience may be considered in lieu of degree;
  • Understanding of domestic and sexual violence issues and a victim services model that focuses on victim safety and empowerment;
  • Commitment to the mission of YWCA and to the empowerment model of service delivery used at YWCA Crisis Services;
  • Completion of YWCA NH New Advocate Core training program;
  • Ability to work well and communicate with individuals of diverse backgrounds;
  • Ability to work scheduled night and weekend backup shifts;
  • Must have reliable phone access and reception;
  • Must be able to return crisis hotline phone calls within required 10 minute window and respond to hospital calls within required 40 minute window;
  • Satisfactory Criminal Background Check; and
  • Must possess a valid driver’s license and proof of vehicle insurance, and must have access to a vehicle during work hours.
  • Provide direct service to all clients via telephone or in person when the office is open including, but not limited to, emotional support, court advocacy, hospital and police accompaniment;
  • Facilitate Latina support group and other support group or trainings as needed;
  • Provide
  • Comply with data collection and record keeping requirements;
  • Provide assistance to YWCA Crisis Services clients across all program areas as needed;
  • Provide representation at community meetings as assigned;
  • Provide calendar back up and crisis line coverage as needed to meet the needs of the organization;
  • Work collaboratively with all YWCA NH staff to assure completion of all functions at all locations;
  • Provide assistance to volunteer advocates on an as needed basis;
  • Contribute to a positive work environment;
  • Assist in Volunteer Training as needed;
  • Participates in department team meetings, agency staff meetings and other team meetings as able;
  • Maintains professional boundaries; and
  • Performs other duties as assigned.
How to Apply:

Send Cover Letter and Resume to Catherine Gagne, COO, YWCA NH, 72 Concord Street, Manchester NH 03101 or no later than Friday, January 18, 2019.

Salary Range:

$14.25/hour to start

Job Location:


Date Added: January 11, 2019

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