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For an organization and its volunteers to benefit the most from each other, there must be a structure in place to manage that relationship. Volunteer management encompasses recruitment, screening, orienting, training, supervising and much more. This page includes readings and resources to shed more light on the complexity of this topic.

Links

Free Management Library
Energize Inc.
Council for Certification in Volunteer Administration
Volunteer Management Resource Center

Reading

Charities Criticized for Falling Short When Screening Potential Volunteers
The Chronicle of Philanthropy features an article on a new report which looks at the way many social-service charities do not do nearly enough to screen volunteers, exposing the people they serve to potential victimization and the organizations themselves to liability, a new report says. The report, released by the National Center for Victims of Crime, in Washington, was paid for by a grant from ChoicePoint, a Georgia company that conducts background checks.
Read more...


More than a helping hand for charities: Groups tapping volunteers' skills
The Boston Globe has an article on Skills-based volunteering which is gaining popularity in the corporate and nonprofit sectors nationwide.
Read more...

The UPS Foundations's Guide to Investing in Volunteer Resources Management
http://www.community.ups.com/downloads/pdfs/guide.pdf

Strategies for the Effective Engagement of Volunteers
http://www.community.ups.com/downloads/pdfs/second_edition.pdf

Volunteer Management Practices and Retention of Volunteers
http://www.urban.org/publications/411005.html

New Hampshire Resources

Volunteer NH s a resource for voluntarism in New Hampshire. They offer volunteer matching, training and other resources to promote voluntarism. They also offer a centralized listing for volunteer opportunities and those seeking volunteers in NH.
http://www.volunteernh.org/html/home.htm

New Hampshire Association of Volunteer Administrators is dedicated to supporting and strengthening the profession of volunteer administration in the State of New Hampshire through education, networking and recognition.
http://www.nhava.org/

Other Resources

Energize Inc. - Volunteer Management Resources for Directors of Volunteers
This web site offers a variety of resources for volunteer management including links to other resources, books and monthly essays on provocative volunteerism subjects.
http://www.energizeinc.com/

Certified Administrator of Volunteer Services (Healthcare)
http://www.aha.org/aha/Certification-Center/CAVS/index.html
The certification program of the American Hospital Association for people who direct volunteer services in healthcare settings.

The Commission on the Future of Volunteering
http://www.volcomm.org.uk/
Established in 2006 by the England Volunteering Development Council to develop a long term vision for volunteering in England as a legacy of the Year of the Volunteer 2005.

Council for Certification in Volunteer Administration
http://www.cvacert.org
Advances the profession and practice of volunteer resource management by certifying individuals who demonstrate knowledge and competence in the leadership of volunteers. Certified in Volunteer Administration (CVA) is an international credential awarded to practitioners with at least 3 years of experience who successfully complete an exam and written portfolio process.  Originally developed by the Association for Volunteer Administration (AVA) several decades ago, the credentialing program is now sponsored by the Council for Certification in Volunteer Administration.    See their Web site for details on dates throughout the year for new groups and qualifications.

Nonprofit Management Education: Current Offerings in University Based Programs
http://tltc.shu.edu/npo/
A summary of the educational opportunities in the US for nonprofit management, including courses in volunteer management and discussion of academic issues.   

Volunteer Management Resource Center
Action Without Borders/Idealist.org, partnering with Energize, launched the Volunteer Management Resource Center  in 2007 as a comprehensive site focusing on the role of the volunteer program manager.

ServiceLeader.org: For Volunteer Managers
Provides information on all aspects of volunteer management, including getting your organization ready to involve volunteers, volunteer screening, matching, record-keeping and evaluation, legal issues/risk management, volunteer/staff relations, online activism by volunteers, and volunteer management software.
http://www.serviceleader.org/new/managers/

CASA
The Court Appointed Special Advocates Website has articles on volunteer management.
http://www.casanet.org/program-management/volunteer-manage/



 

 

Related Trainings
Check out our trainings page for a list of upcoming trainings related to volunteer management.

 

Risk Management for Volunteer Program Administration
The NH Association of Volunteer Administrators has published a new manual on risk management for volunteer program administrators. It contains a series of fact sheets identifying and describing the basic principles of risk management in a volunteer program. To obtain a copy of this new resource visit the NHAVA website and utilize the "contact us" form to request a copy.

 
 


 

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