Technical Data Specialist
About the Organization
New Hampshire Children’s Trust (NHCT) is the Governor-designated statewide child abuse prevention agency, the New Hampshire Chapter of Prevent Child Abuse America, and a member of the National Alliance of Children’s Trust and Prevention Funds. The mission of New Hampshire Children’s Trust (NHCT) is to lead the drive to strengthen families and to ensure safe, stable, and nurturing relationships and environments for children. Our vision is the elimination of child abuse and neglect.
NHCT serves as the backbone organization for the state’s network of Family Resource Centers (FRCs) and collaborates regularly with other family strengthening agencies, initiatives, and systems. The emergence of this backbone role has led to the development of a common data system for FRCs, along with outcome and impact reporting and collaborative learning within and across sectors.
About the Job
POSITION OVERVIEW
An essential member of NHCT’s Programs Team, the Technical Data Specialist provides day-to-day oversight of the Family Support Data System (FSDS) on the Quickbase platform with a people-centered approach to training and technical assistance (TA). The person in this role must enjoy working both on the micro level with high attention to detail and on the macro level, understanding the complexities of the systems and networks that FRCs operate within and supporting those that utilize them. An ideal candidate enjoys fielding daily support requests, troubleshooting issues in ad hoc TA sessions, and teaching database users of varying backgrounds on accurate data entry and reporting. Additionally, it involves managing Quickbase apps for internal organizational performance metrics—emphasizing its comprehensive impact on effective data management within the organization.
KEY RESPONSIBILITIES
- Technical Assistance and Support:
- Manages the FSDS help desk queue, ensuring timely TA and tracking of individual help requests from FRC staff.
- Provides day-to-day TA, training, coaching, and support for Quickbase users statewide, with assistance from the Impact and Evaluation Director.
- Provides technical support to NHCT staff for TA, training, and effort tracking as needed.
- Data Management and Reporting:
- Becomes aware of state-funded data requirements for FRCs and organizational partners and supports efforts to adhere to them.
- Assists in the preparation of data for quarterly and annual reports to state and federal funding partners, and other products as needed.
- Writes data reports to address essential questions and monthly/quarterly reporting needs of FRC directors, managers, and supervisors.
- Collaboration and Training:
- Assists with maintenance and creation of new FSDS instructional training guides and how-to training materials.
- Participates in and maintains relevant Quickbase training to enhance understanding and support functions in data validity and reporting on an ongoing basis.
- Assists with the coordination and management of the FSDS Data Community of Practice.
ADDITIONAL RESPONSIBILITIES
- Maintain a high level of confidentiality as it relates to the agency and all records/documents.
- Actively engage in initiatives and/or practices that foster a diverse, equitable, and inclusive environment within the organization, aligning with NHCT's commitment to DEI values and principles.
- Understand and meet local/state data requirements for partners.
- Actively participate in internal and external meetings to provide positive input and contribute to problem solving.
- Maintain professionalism in line with NHCT policies and standards.
- Participate in sub-committees and workgroups as needed.
- Perform other duties as assigned to ensure the efficient operation of NHCT.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
ADDITIONAL SUPPORTING INFORMATION
REQUIRED COMPETENCIES
- Knowledge of related networks in NH, such as Family Support New Hampshire, Early Childhood Coalitions and Public Health Networks.
- Content expertise in family strengthening and support services.
- Training and/or technical assistance in the use of the Quickbase platform and Family Support Data System application.
- Working knowledge of database elements such as fields, forms, tables, relationships, reports, and dashboards.
- Excellent communication and problem-solving skills (verbal and written).
- Ability to work collaboratively in a team-oriented environment with a positive approach.
- Ability to work independently, manage multiple projects, and assess and change priorities based upon agency needs.
- Strong skills in working with ad-hoc and formal teams for positive outcomes.
- Attention to detail for precise and accurate work.
- Ability to write database queries to generate accurate, usable reports.
PREFERRED COMPETENCIES
- Familiarity with the NH non-profit sector.
- Knowledge of related networks in NH, such as Family Support New Hampshire, Early Childhood Coalitions and Public Health Networks.
- Familiarity with database platforms, including Quickbase.
- Content expertise in family strengthening and support services.